S1 application does not show Apple Music playlist names. Everything is blank, but is otherwise there.

I debugged this: its Apple’s fault, they changed the metadata their SMAPI service returns and the S1 app cant handle it.

My Windows app works fine on S1 / Apple Music, my code is more flexible I guess.

I figured the original cause was probably on the Apple side, but if Sonos is selling music services functionality as part of their system, that’s on them to adapt. Apple does a lot of things that break apps, competent developers move to fix the issue quickly. Exercise for the reader to deem whether Sonos is competent or not.

It seems like the workaround I found is to go into Apple Music, click edit on the playlist and change the ‘album’ art to a new thumbnail.  After I did that, the name and thumbnail showed in Sonos.

Now, I have to do that for each playlist….ugh!

Still no fix?  My Sonos has been broke for a couple of years since I upgraded to a new Mac (Mini) -- no longer will access my external drive where my Apple Music library is,  Spent weeks of back and forth with CS -- basically said I need to do deep dive firmware updates on my drives…  I’m not a programmer and gave up -- resorted to relying solely on my Apple Music link for all playlists, etc.    And now I can’t even use that (I have dozens and dozens of playlists; tried the workaround and it didn’t “work" 🙄).   Unfortunately too vested in a house full of Sonos products too easily change to another system, but nonsense like this is going to move me closer in that direction!  😐

I have this same issue and have been waiting for a fix for a long time.  At one time everything worked perfectly and at some point it broke and the playlist names never came back. 

Same issue.  Both Apple Music and Deezer Music...same thing.  No name and no image for my many playlists I have built over the years. 

Sonos...you charge too much for these kinds of software problems to persist...

Same problem here. Adding to my Sonos kind of works, but now the Apple made playlists don't show either. I play alot of Apple essential playlists. I can't really access these now as there is no text. I have to go into the music app take a mental note of the thumb nail then try and desipher in the S1 app. My personal playlist issue isn't great either but at least I can see them now so thanks for the work around

Exact same issue here. My Sonos speaker nextwork has multiple 1st generation speakers so I never stopped using the S1 app. But as reported, I have no Apple playlist names or thumbnails when browsing through the S1 app.  So I just randomly click on blank playlists until I find the right one. Thanks to the forum for letting me know this is a shared problem.

Same issue.  Been going on for a while. Seems Sonos doesn’t care. 

I have the same problem. Also, every time I use the Sonos 1 app, it doesn’t recognize my system. I reconnect, twice, before I can play anything. Sonos software is bug infested. I am about to buy a Bluetooth sound system; it can’t be more frustrating than Sonos.