Renowned Enthusiast I

Question

S1 application does not show Apple Music playlist names. Everything is blank, but is otherwise there.

Forum|Forum|2 years ago
May 12, 2024
33 replies
4401 views

Like a lot of people I have not been happy with the new Sonos application. I decided to start downgrading my connect amps to the S1. Upon doing this, I use Apple Music and every tab works fine except playlist. When I go into playlist, they are all there, but all of them are missing their names. Everything is blank on the playlist tab except there are obviously separate playlist. When I click on one the songs are there, but the name of the playlist is not at the top. The tracks are playing and I can see the name of the tracks. I am unable to to determine the name of the playlist out of many of them. Is this a problem on my end or is what has become of Apple Music on the s1 application? Thank you.

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Basexperience

Lyricist III

Does reporting this via the community help? Apple Music playlists are now TOTALLY unusable in S:1 on Mac - we need this fixed: the app hasn’t had an update since 13th March 2023.

I have to be honest, and I’ve said this before (particularly when they were “bricking” old devices and talking about trade-in!) - if you produce hardware which lasts for a decade and a half, SUPPORT THE BASIC FUNCTIONALITY YOU GAVE IT FOR A DECADE AND A HALF.

I don’t care about the new features, I just want what’s there maintained. FFS, I work in software - this feels like something which would take a couple of days to fix, a week tops including testing?

B

Basexperience

Lyricist III

I emailed the CEO (or at least, I used the link on the support page) - we’ll see how far that gets.

B

Basexperience

Lyricist III

Looked back through some of the messages, saw @TheRamblinMan and tried a couple of things - if I manually set the playlist artwork to one of the available generic ones, this does show up in the app, so I can at least pick a playlist by the artwork I’ve assigned.

Changing the name didn’t help get the name displayed. The playlist is a brand new one made last night - so I think the artwork interface in apple music which creates the collage doesn’t work with S1 right now.

S

Steve_36

Contributor I

Like a lot of people I have not been happy with the new Sonos application. I decided to start downgrading my connect amps to the S1. Upon doing this, I use Apple Music and every tab works fine except playlist. When I go into playlist, they are all there, but all of them are missing their names. Everything is blank on the playlist tab except there are obviously separate playlist. When I click on one the songs are there, but the name of the playlist is not at the top. The tracks are playing and I can see the name of the tracks. I am unable to to determine the name of the playlist out of many of them. Is this a problem on my end or is what has become of Apple Music on the s1 application? Thank you.

Same problem with me. How could Sonos release an update without checking it all works properly? Incompetence.

T

TheRamblinManAuthor

Renowned Enthusiast I

Looked back through some of the messages, saw @TheRamblinMan and tried a couple of things - if I manually set the playlist artwork to one of the available generic ones, this does show up in the app, so I can at least pick a playlist by the artwork I’ve assigned.

Changing the name didn’t help get the name displayed. The playlist is a brand new one made last night - so I think the artwork interface in apple music which creates the collage doesn’t work with S1 right now.

I think Apple has changed how it handles artwork in general based on my playing around with it and the complaints I found in the Apple forums. For my new playlists, no longer does the collage. But I found these do show up with the name (as that is what Apple is doing) in S1 once I open the app. But I hate the look of it. There is a work-around by duplicating an existing playlist, start adding your new tracks to it, then delete all the other tracks and re-name the playlist.

For S1 app, I have opened all of my playlists that I want to use the most and added them to My Sonos, the home page. There, all of my playlist names show up with no problem so this is my workaround in S1.

M

minimeh

Lyricist I

Like a lot of people I have not been happy with the new Sonos application. I decided to start downgrading my connect amps to the S1. Upon doing this, I use Apple Music and every tab works fine except playlist. When I go into playlist, they are all there, but all of them are missing their names. Everything is blank on the playlist tab except there are obviously separate playlist. When I click on one the songs are there, but the name of the playlist is not at the top. The tracks are playing and I can see the name of the tracks. I am unable to to determine the name of the playlist out of many of them. Is this a problem on my end or is what has become of Apple Music on the s1 application? Thank you.

Just discovered this exact problem as described here and in the picture that the OP posted in a follow up. I’m curious to know if anybody at Sonos is following up on this or cares?

T

TheRamblinManAuthor

Renowned Enthusiast I

Like a lot of people I have not been happy with the new Sonos application. I decided to start downgrading my connect amps to the S1. Upon doing this, I use Apple Music and every tab works fine except playlist. When I go into playlist, they are all there, but all of them are missing their names. Everything is blank on the playlist tab except there are obviously separate playlist. When I click on one the songs are there, but the name of the playlist is not at the top. The tracks are playing and I can see the name of the tracks. I am unable to to determine the name of the playlist out of many of them. Is this a problem on my end or is what has become of Apple Music on the s1 application? Thank you.

Just discovered this exact problem as described here and in the picture that the OP posted in a follow up. I’m curious to know if anybody at Sonos is following up on this or cares?

I get the vague answers that it is being reported up the food chain. After finding my workaround of adding all desired playlists to My Sonos where all the names of the playlist do show, I am content. It’s not great but I have been playing music for hours with no problem and adding tracks as desired. S2 and their new app has ruined both for me.

M

miles.canada

Lyricist I

I spoke with someone (Curtis I think) at Sonos Level 3 support. He claimed that they are aware of the problem. The thinking is that a recent change to the playlist “container” format/structure coming from Apple is the culprit. They are working with Apple to understand. He suggested that the solution may require a software update, but it’s may also possible to correct the problem as the files are transferred from Apple (since the same behavior is seen multiple across platforms; at least iOS, iPadOS, MacOS. I requested but couldn’t obtain an estimated timeline.

8

88s1UniqueName

Lyricist I

+1 sonos please fix it

M

mbraeke1

Contributor I

Same issue here. New playlists created in Apple Music show up with no name in the S1 app. Quite a challenge to find it if you have more then a dozen playlists…

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