Contributor I

Answered

S1 Android App crashes every time I search in "stations"

58 replies
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Hi - recently I’ve had this issue - every time I search for a radio station and click on “stations” to refine the search, the app crashes. I’ve cleared the cache, I’ve re-installed the app and it hasn’t resolved it.

I’m using the S1 app, a Samsung S20, and have the following services installed:

Sonos Radio

Amazon Music

Radio Paradise extension

TuneIn Radio

thanks

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E

Echas1000Answer

Lyricist I

Note to group:

Older versions of the S1 Controller can be found here:

https://www.apkmirror.com/apk/sonos-inc/

I installed a version from August and search works …

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Rowena B.

Retired Sonos Staff

Hi folks,

Thank you for reaching out to the Sonos community.

We really appreciate your time and effort in working on this. I understand that an issue must be resolved as soon as possible. In this specific scenario, we are still awaiting an update from our engineers for the development but as of this writing, we haven't received any.

Our engineers are actively working to resolve this. Please bear with us while our team is working towards a resolution. It will be resolved in a future software update but we don't have any time frames to share right now.

If you need help with any other information, please feel free to reach out. The Sonos community is always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question.

C

christophe_5

Contributor I

Note to group:

Older versions of the S1 Controller can be found here:

https://www.apkmirror.com/apk/sonos-inc/

I installed a version from August and search works …

Thanks Echas1000 for the link

It s fixed for me with an older Version of S1.

C

coastalaxs

Lyricist I

I have had the same issue for several months now. The app crashes whenever I search Playlists, Genres, or Podcasts & Shows. It does not seem to crash when I search Artists, Songs, or Albums. But I search Playlists often, so this is a huge problem. I have a Samsung S10 with Android 10. I have Sonos S1 version 11.2.3. Upgrading to S2 is not an option as the Sonos system I have is not compatible.

C

coastalaxs

Lyricist I

Note to group:

Older versions of the S1 Controller can be found here:

https://www.apkmirror.com/apk/sonos-inc/

I installed a version from August and search works …

Thanks Echas! I uninstalled 11.2.3 and installed 11.2.2 from the link above. Search works great now. Hint: Disable automatic system updates in Sonos Settings.

B

Big AuraAuthor

Contributor I

@Rowena B.

Hi - it’s been more than a month since I originally posted this, and I see there’s been zero progress, which is very disappointing. It’s Christmas season. Every year I get 2-3 friends who call or text with “you’ve got a sonos speaker - are they any good”. And I always explain the system and give it a thumbs up - it’s very solid if not highend, but it’s so user friendly, that makes up for it.

Now, after seeing the words:

In this specific scenario, we are still awaiting an update from our engineers for the development but as of this writing, we haven't received any.

for the umpteenth time, I am just entirely frustrated - I’ve already told someone to buy a Naim Muso. This seems to be the most simple fix on earth - someone updated an app and it glitched. Roll back the update, and solve it in the lab before rolling out the newer app version again. Rather than just doing whatever it is they are doing. Is this even a priority? Are there people actually working exclusively on this problem, or is it on the “gosh maybe look at this later” list?

Can you please provide an update which has details as to when this will be resolved? Many thanks.

J

john kallas

Avid Contributor I

Sonos, ARE YOU THERE? ARE YOU PAYING ATTENTION TO YOUR CUSTOMER BASE? WE ARE THE GROUP THAT LAUNCHED SONOS IN ITS EARLY DAYS AND NOW YOU ARE IGNORING US? NOT A VERY SOUND BUSINESS MODEL.

Rowena B.

Retired Sonos Staff

Hi folks. Thanks for reaching out here in the community. I understand where you all coming from and this is being worked on by our engineers. We apologize for the inconvenience and we greatly appreciate your patience. We'll keep you posted here once an update is available for the fix using S1 app controllers.

Help others find useful content by clicking the like button and selecting the best answer to your question.

B

BartBO

Lyricist I

same here - SONOS app crashes on Android when searching for radio station; no iOS available, very annoying, sent in diagnostics multiple times since 4 or 5 weeks now. I’d be happy to listen to the radio again. ID = 112225684

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Brightsire

Lyricist I

Will Sonos ever proritize this poorly functioning software?? It has been an issue for more than a month now.

I have the same issue on 2 devices, both Android but different OS versions and different makers. One new and one old.

I will not downgrade Sonos app as it will most likely expose security risk to my network.

Switching to S2 will require my to spend a lot of money on hardware upgrades. If I take that step I will certainly swith to Bowers&Wilkins and avoid the Sonos support dead ends.

L

Le_pal

Lyricist I

Hi folks. Thanks for reaching out here in the community. I understand where you all coming from and this is being worked on by our engineers. We apologize for the inconvenience and we greatly appreciate your patience. We'll keep you posted here once an update is available for the fix using S1 app controllers.

Why it take so long, to fix a so evident bug ? 2 months. By experience, a so evident bug is usually fix in a couple of hours.

We speak about 2 months for fix and publish a fix.

We doesn’t want any new feature, just search a radio station like we do during the past years.

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