Running S1 can't connecto to IDAGIO sreaming service

UPDATE: Your workaround idea was a big success! I found a little icon on the bottom right of my PC IDAGIO app (for those out there who want to try this too) and it gives me a choice of where to output the IDAGIO stream, including my Sonos devices. That works. Once it’s directed to one Sonos device, I can control it from the Sonos app (for example, grouping the output, etc), so this really is a pretty good workaround. Especially if I can find a similar button on my Android phone. I imagine at some point IDAGIO will fix the broken connection and I won’t need the workaround any more. (I will report) So now I’m simultaneously trialing IDAGIO and Qobuz - will see which suits my needs best. Many thanks to you and to Ken Griffiths for your thoughtful comments.

While I’m here, may I bring up another challenge? I’ve never had trouble with Sonos playing material from my home network (stored FLAC files). However, on Qobuz yeterday there were two brief drop-outs. On IDAGIO today there was a brief incursion of (very low-level) static. I paused the music and the static was still there. I turned IDAGIO off and on again, no more static. Any thoughts as to what may be causing these two problems? I have a fiber optic internet service and connect it to Sonos via an ethernet cable from my router. The past reliability of this setup with home sources suggests to me that the problems are upstream of the Sonos device. I’m receiving Qobuz and IDAGIO in FLAC, which takes way, way less bandwidth than my wifi systm has. A puzzle.

Possibly just some WiFi interference - maybe try a different non-overlapping router channel (1, 6 or 11) - use a 20Mhz channel-width only for the routers 2.4Ghz band …and as you are using ‘wired-mode’ SonosNet, also set its channel in the Sonos App so that it is at least 5 channels away from your chosen router channel - oh and keep the wired Sonos device at least one metre away from the router/Access point. Hope that sorts it for you.

Will try these ideas on wireless interference, thank you. Meanwhile, I promised an update on the IDAGIO story. IDAGIO got back to me, very courteously, acknowledged the problem on their end and said they fixed. So they did - mostly. I can now authenticate IDAGIO from Sonos and play IDAGIO music there. I said only “mostly,” however, because I still cannot access IDAGIO search from Sonos. Sonos will search Qobuz for me, but it won’t give me IDAGIO as a search option. So I have to go onto the IDAGIO app, search there and add the result to my IDAGIO favorites collection, and find it on Sonos via the browse favorite function. That works, as does the workaround (discussed above) of playing the album from the IDAGIO app. So this bug is not a big deal, though it would be good to have everything working as it should. I’ll see what IDAGIO says.Meanwhile, in practice I am now trialing both IDAGIO and Qobuz. The big thing for me now is cleaning up the signal.

Sonos passes search data to the respective services, then displays what they receive back. You may want to ping Qobuz about the fact they’re not providing IDAGIO as a search parameter to the Sonos controller. 

Thank you. IDAGIO replied to my query by saying this cannot be done, the IDAGIO search function is different enough from Sonos that you can’t search IDAGIO from Sonos, even though you can search other streaming services from Sonos. However, the workarounds aren’t that hard. In short, this isn’t a bug, just a built-in functionality limit. I feel I’ve now done what’s possible to bring Sonos and IDAGIO together, so I’ll see how I find things in the one-month trial. Many thanks to everyone for support with this - I’m a newbie to streaming.