Running S1 can't connecto to IDAGIO sreaming service

Thank you, you are very kind. Going down the tree of things to try, I’m now at the step of sending diagnostics to Sonos, as you suggest above. Once I connect with them I’ll get back to you, with luck to let you know the details of the success, otherwise, well, who knows?

Meanwhile, backing up a moment: I had signed up for a trial on Idagio, because it is one of relatively few services which (a) has meta-data and search functions appropriate for classical, with a large classical inventory and (b) supports CD-quality lossless encoding (FLAC). I am a classical music lover, and for my ears and audio equipment, CD FLAC is the sweet spot. Earlier, Sonos and Idagio both confirmed to me that I can get that quality via Idagio and my Sonos Connect running S1. Trouble is, as you know, I can’t marry Sonos to my Idagio account. There is a second service, Qobuz, that according to reviews does have roughly advantages, for my purposes, to Idagio. So I just created a trial account on Qobuz, and - lo! - via the PC (Android still can’t access the add services function) I added it to Sonos and it works fine, sounds beautiful. So I have a success. I’d marginally prefer to use Idagio over Qobuz, which is why I tried Idagio first, but if I can’t get Idagio going, it’s good to know there’s an alternative.

All the best, I’ll be in touch again. 

Just as another thought, do you have the IDAGIO app installed on your android controller device and logged into your account, as I think it may use their App to authorise the login for the in-built Sonos service?

A good thought. I tried it, not trouble getting IDAGIO going on the Android, but no luck with Sonos. Same problem all the time. Curious that Qobuz worked the first time out, and IDAGIO is having such trouble. I hope to speak to the Sonos support Monday, with the diagnostic info in hand, and we’ll see what that yields. Thanks again, and all the best.

The mobile S1 apps are broken right now, so using the PC app was the right choice. However there is clearly a different problem with IDAGIO, it is possible that it is S2 only (there are a few services in this category these days), suggest checking that with them.

Thank you. Sonos and IDAGIO both told me earlier that S1 would work. IDAGIO also comes up on the menu when I run S1 on my computer, getting all the way to the authentication menu - would that happen if it’s not supported?
 

You have a Sonos app for Windows? What does it do?

It will still show in the list, BBC Sounds showed despite not working on S1 any more when I last tried.

You have a Sonos app for Windows? What does it do?

Check out the Windows Store page for it or its Facebook page. I’m not allowed to post links.

Windows Sonos App is available here:

https://support.sonos.com/en-us/downloads

As a work-around the Idagio app on iOS can stream directly to Sonos devices over your local network.

Thank you for this helpful investigation and the workaround idea. I have reached out to IDAGIO and hope to have a resolution that way. I live in the Android/PC world. Is there are corresponding workaround with IDAGIO and Sonos that way, or to I need Apple to achieve that?