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browndk26
Avid Contributor I
August 15, 2023
Answered

returning system

My wife decided to return our Sonos system. Too much money to spend on the whole system. Problem is I’ve unplugged and boxed up the components to return them. I did not think to remove them from my system in the app. Do I have to plug them back in and remove them or can I have them removed by Sonos? Or just let the next person who buys them set them up and they will drop from my account?

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controlav
controlavAnswer
Lead Maestro
August 16, 2023

If you do nothing the worst that could happen is that the new owner of the devices could play music using your music accounts. Your actual username/passwords are not stored on the devices (they used to be around 8 years ago!), just access tokens.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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5 replies

jgatie
jgatie
August 15, 2023

You need to open the boxes back up and factory reset each unit.  Otherwise your information will stay on them, including any music service account info.

    Airgetlam
    Airgetlam
    August 15, 2023

    Given, of course, your risk aversion. 97% of people probably would never check to see if there was old data on there, and just factory reset them on their own. It’s just the sneaky people like me you need to be worried about. 

    Bruce
      Stanley_4
      Stanley_4
      Grand Maestro
      August 16, 2023

      If you factory reset them then set them up on a throw-away e-mail Sonos account you won’t have to wait for the new owner to set them up and clean up your account.

      buzz
      buzz
      Grand Maestro
      August 16, 2023

      If you are returning the units to SONOS I think that they will check the and Factory Rest the units. If you are returning them to a 3rd party, I suggest that you Factory Reset.

      Other than they will send lots of marketing to your email address, you don’t need to worry about your SONOS account because you will not own any product. If a future owner receives a unit that has not been Factory Reset they may stumble over a fragment of your email address. 

      controlav
      controlavAnswer
      Lead Maestro
      August 16, 2023

      If you do nothing the worst that could happen is that the new owner of the devices could play music using your music accounts. Your actual username/passwords are not stored on the devices (they used to be around 8 years ago!), just access tokens.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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