resetting my Port to a new network.

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I recently changed my router and reset all my sonos equipment. Everything works except my Port. I can't get any music to play from Pandora. Any idea what's wrong. I purchased the system in 2021.

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Pools-3015Answer

Prodigy I

There are a couple things that I can think of, but I would like to address the new router situation first.

Whenever you have to upgrade or replace your router, if you don’t have a reason to change the SSID and password, simply configure the new router with the same information. This way devices will automatically reconnect to your network. Those that don’t would simply need a reboot to acquire a new IP address.

Secondly, unless you absolutely need to, factory resetting Sonos speakers/devices wipes important information and settings, that support would need if you have to call them. A factory reset should be a last resort.

Have you checked for firmware and app updates recently? If you have not applied them, you should do that then check to see if your issue has been solved.

Pools-3015Answer

Prodigy I

There are a couple things that I can think of, but I would like to address the new router situation first.

Whenever you have to upgrade or replace your router, if you don’t have a reason to change the SSID and password, simply configure the new router with the same information. This way devices will automatically reconnect to your network. Those that don’t would simply need a reboot to acquire a new IP address.

Secondly, unless you absolutely need to, factory resetting Sonos speakers/devices wipes important information and settings, that support would need if you have to call them. A factory reset should be a last resort.

Have you checked for firmware and app updates recently? If you have not applied them, you should do that then check to see if your issue has been solved.

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