Relisten app following the recent update

I cannot use the Relisten At ALL on my Sonos. It is just a blank screen. Please help me.

I can’t use Relisten at all

Latency on the phone app is absurd.

Constant dropouts I never had before and I have a top of the line Eros mesh net.

Everything about the latest update sucks. Juts delete and restore the old system, this blows.

Yup, it's absolute dog *. Relisten works about 20% of the time and you still aren't scrolling past J. Imagine rolling this out to your users, just a huge f you to everyone that bought your expensive speakers 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I can’t connect at all to Relisten on the new app. Just gives me an error or a blank screen

The same here. Additionally, the app is slow to load on the phone,you can’t mute rooms on the app and there are latency issues I’ve never experienced before. The while thing is ten steps backwards

Hello Sonos??!!  Relisten is not working at all now after this app update.  Clearly this is an issue.  

A response to the community reporting it would be the right thing to do from a customer service snd product support standpoint!  As a big supporter and proponent of Sonos products, the lack of response on the so-called, company sanctioned “support forum”, is disappointing to say the least.   

Please respond.

Bob L 

I sat thru the tech support bot to get a support chat?

They are aware of the problem with ReListen. Unfortunately they gave no timeline for the fix

Shocking

I'd be surprised if they ever fix it. Prolly just say f u, find something else to listen to we don't gaf that you enjoy that particular platform

It’s unbelievable how bad the last update was. Everything is mostly unusable. UI is cryptic at best. When it does work, there is a 5 second delay before something like changing volume happens. Relisten is completely broken. I had it working about 20% of the time, and when it wouldn’t work at all tonight, I decided to try to remove and then add again. Big mistake. Now I can’t get it connected at all. 

I can’t believe I’ve invested all this money on building up a system with different zones and now nothing really works! The only thing that seems to work are the ads for new products Sonos is launching. 

Seriously, who thought to update the software right before Memorial Day weekend was a good idea? My family thinks I suck. Thanks Sonos.

Hey Moderator!

Instead of flagging all these posts can you please at least respond with an update or at least an acknowledgment of the problem with the Relisten app??  I’m not even asking for or expecting a response to all the comments about how this upgrade sucks in the worst possible way. But responding to an issue with breaking a music service that many people love and listen to every day should be a baseline customer service task that even Sonos should aspire to. Please be better.