Recently Played entries fail to play

Hmmm

Cleared my recently played. Played an Amazon staton via the Amazon app and from my favorites with no issues. Tested on both iOS and Android.

Try updating your device and/or deleting and re-installing the App.

As a precaution, I’d be tempted to reboot the router first. But these are all things my guess would be ​@Stanley_4 has already done. I’d certainly want to recreate the issue, and submit a diagnostic, so any ‘error’ generated could be seen by a Sonos employee, and potentially passed on to a programmer. 

What Amazon station were you trying to play?

Tried the whole row visible here. Android 16 on a Samsung tablet.

I didn't do the router reboot, or remove and reinstall the app today, done that for this issue several times in the past with no change. Spousal aggravation with Sonos is at a level I dare not interrupt her movie.

App and firmware are all on the latest versions.

Playing with it a bit more, the remove from favorites button works. You can't add the recently played entry back to favorites, it fails.

Sending this so the forum doesn't drop it and will try removal and reinstall. And nothing changed.

​@Stanley_4 

OK…you’re no longer alone 😂

See the 90’s Alternative in Recently Played as well as in Sonos Favorites…

Clicking on it in Recently Played I get this…but keep reading…

If I click on in it in Sonos Favorites I get this…but keep reading 

If I go back and click on it in Recently Played I get this….

So it seems that whatever is going on there appears to be a disconnect with the Amazon server for Recently played that requires a refresh through Sonos Favorites. Of course that makes no sense but I tested the occurrence several times with the same results.

I tried that but mine still fails every time.

Hi ​@Stanley_4 

Thanks for reporting! 

Sorry to hear you are unable to play Amazon Music stations from the Recently Played section in the Sonos app - I have been able to reproduce this issue and have reported it.

I shall update this thread when I hear more.

Hi ​@Stanley_4 

It seems we’ve already been aware of this issue for a while now. We are investigating but have no estimate for when a fix might be put in place.

This has been an issue on local library for quite some time now.

The Recently Played feature is very fragile. For it to work properly, the original Play command has to be crafted meticulously correctly. If you play items from somewhere other than the official Sonos app then it will often be unable to play them from Recently Played (my own apps have had this problem on occasion), despite the fact the original Play command obviously worked.

Its also a cloud-only feature so that doesn’t help the reliability problems.