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SarahN
SarahN
Local Superstar
February 23, 2023

Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

  • February 23, 2023
  • 247 replies
  • 20303 views

Hi

Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine. 

So looks like just a glitch and I have noticed folks on Reddit also commented the same.

Anyone else got this little issue?

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    Pinned Reply By Corry P

    Hi Everyone!

    The current issue with Boosts reporting that they are still updating long after they have finished doing so appears to be due to the Boost failing to report its current status back to the Sonos App.

    To be clear, the Boosts have successfully updated, but have failed to report their status back to the controller and therefore the in app “updating” message is erroneous and can be ignored.

    If you log out of the app, the Boost should no longer erroneously show as updating in app. You can control playback of your Sonos system without logging into the app, so if the message is bothering you you can sign out of the app, but note that while logged-out, you will be unable to configure the system. If any speakers/players show as updating, we recommend rebooting these devices.

    If you require any further assistance, please don’t hesitate to get in touch with our technical support team.

    We would like to sincerely thank you all here on this thread for your assistance in our investigations.

    If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you

    We will of course aim to resolve this in a future update.

    247 replies

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    Flare
    Flare
    Prominent Collaborator I
    February 23, 2023

    Please update us on the findings and advise when we can expect a fix. 

    Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
      Corry P
      Corry P
      Sonos Staff
      February 23, 2023

      Hi @SarahN 

      I did try re-booting my router last night when the blue dot issue first arose to no avail so I don’t really want to do that again as I’m supposed to be working from home haha. 

      Surely this sounds like a glitch in the app itself following this update?

      I’m inclined to leave it alone now seeing as my speakers seem to work ok, and hope for a further update to fix the blue dot?

      By all means, leave things alone seeing as your ability to play is unaffected - I have no doubt that this is a bug, but that’s not to say that in your case there isn’t something else going on too. It will be easier to tell once this issue is out of the way, however, as it could very well be affecting the app’s responsiveness.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Flare
        Flare
        Prominent Collaborator I
        February 23, 2023

        @SarahN just curios if you sign out from your app does the blue dot on the boost go away?

        Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
        SarahN
        SarahNAuthor
        Local Superstar
        February 23, 2023

        @Corry P - thanks. Yes I will leave alone now until a fix is found for the blue dot thingy.

        Everything worked fine my side before that anyway, so I’m sure odd occurring's are just related to this little issue now.

        Can you have too many Sonos speakers? 🤔 😆
          SarahN
          SarahNAuthor
          Local Superstar
          February 23, 2023

          @SarahN just curios if you sign out from your app does the blue dot on the boost go away?

          Not really looked and to be honest, it comes and goes anyway. For instance, I’m looking now at my app and the blue dot is gone. But I know it will come back again. I will log out and leave it logged out for a while to check

          Can you have too many Sonos speakers? 🤔 😆
          Flare
          Flare
          Prominent Collaborator I
          February 23, 2023

          @SarahN you will need to log out, close the app and then start it back again and remain logged out. 
           

          I have did that 30 mins ago and all good so far. 

          Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
            SarahN
            SarahNAuthor
            Local Superstar
            February 23, 2023

            @SarahN you will need to log out, close the app and then start it back again and remain logged out. 
             

            I have did that 30 mins ago and all good so far. 

            Logged out now at 12.37 so let’s see how long it can last, not showing the blue dot 😀

            Can you have too many Sonos speakers? 🤔 😆
            Mjagpal
            Lyricist II
            February 23, 2023

            I can report - same as flare - seems an issue with the account sync - reset app, all ok,

            1/ sign in - red dots on my speakers and cannot play anything,

            2/ sign out from account, restart the app, stay signed out - system works great and NO red dots.

            3/ sign in and the red dots are back and no access to speakers

            4/ sign out and restart app. Stay signed out - system great 

             

            so - an issue with app and account sync introduced with v15.1

             

             

              SarahN
              SarahNAuthor
              Local Superstar
              February 23, 2023

              Can I just check that all of us with issues all have Boosts?

              Can you have too many Sonos speakers? 🤔 😆
                Mjagpal
                Lyricist II
                February 23, 2023

                @SarahN i have this on all Speakers- I donot have boost. So this issue may be impacting more than boost.

                also. If I am signed in and I click the red dot (impacted speaker) the Sonos app crashes straight away.

                 

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