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SarahN
SarahN
Local Superstar
February 23, 2023

Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

  • February 23, 2023
  • 247 replies
  • 20303 views

Hi

Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine. 

So looks like just a glitch and I have noticed folks on Reddit also commented the same.

Anyone else got this little issue?

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    Pinned Reply By Corry P

    Hi Everyone!

    The current issue with Boosts reporting that they are still updating long after they have finished doing so appears to be due to the Boost failing to report its current status back to the Sonos App.

    To be clear, the Boosts have successfully updated, but have failed to report their status back to the controller and therefore the in app “updating” message is erroneous and can be ignored.

    If you log out of the app, the Boost should no longer erroneously show as updating in app. You can control playback of your Sonos system without logging into the app, so if the message is bothering you you can sign out of the app, but note that while logged-out, you will be unable to configure the system. If any speakers/players show as updating, we recommend rebooting these devices.

    If you require any further assistance, please don’t hesitate to get in touch with our technical support team.

    We would like to sincerely thank you all here on this thread for your assistance in our investigations.

    If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you

    We will of course aim to resolve this in a future update.

    247 replies

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    Corry P
    Corry P
    Sonos Staff
    February 23, 2023

    Hi @Flare @SarahN @daglish @jamrod @Blaubaer82275 @Reflux69 

    Given that @Flare reports that only one of his controller devices is affected, I believe that there’s a good chance that resetting the affected Sonos app may help.

    Settings » App Preferences » Reset App » Reset

    Close the app afterwards, then re-open and choose “Connect to an Existing System”.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Flare
    Flare
    Prominent Collaborator I
    February 23, 2023

    Hi @Corry P I did mention earlier that I even REMOVED and reinstalled the app and that did not help. Isn’t that better than resetting the app?

    Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
      SarahN
      SarahNAuthor
      Local Superstar
      February 23, 2023

      Hi @Flare @SarahN @daglish @jamrod @Blaubaer82275 @Reflux69 

      Given that @Flare reports that only one of his controller devices is affected, I believe that there’s a good chance that resetting the affected Sonos app may help.

      Settings » App Preferences » Reset App » Reset

      Close the app afterwards, then re-open and choose “Connect to an Existing System”.

      I hope this helps.

      Still the same lol - you gotta laugh! 

      Can you have too many Sonos speakers? 🤔 😆
      Corry P
      Corry P
      Sonos Staff
      February 23, 2023

      Hi @SarahN 

      @Corry P

      Another thing that might be my imagination is that when I use my TV and then switch it off, it seems to take ages for the Beam room on my app, to stop showing that the TV is still on (if you get what I mean). I swear it used to go back to saying ‘no music selected’ way faster than it is at the moment?

      I think this is most likely due to intermittent communication restrictions on the network between the app and the Associated Product (shown in About my System, this is the device chosen to be responsible for updating the app with live system information) - a reboot of the router and/or the Associated Product may help. The same thing is possibly responsible for the blue dot coming and going.

      I hope this helps.

       

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Corry P
      Corry P
      Sonos Staff
      February 23, 2023

      Hi @Flare 

      Hi @Corry P I did mention earlier that I even REMOVED and reinstalled the app and that did not help. Isn’t that better than resetting the app?

      Probably, yes - apologies for missing that.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        sjw
        Local Superstar
        February 23, 2023

        Same here - sometimes it’s fine then it randomly tells me Boost is updating.

        523561468 submitted.

        All components report being at Build 71138080.

        As I was typing and read the Boost version it then toggled to ‘Boost - Updating’.

          Flare
          Flare
          Prominent Collaborator I
          February 23, 2023

          @Corry P  I’m beginning to think it’s possibly an account / database related issue now. If I sign out, close the app and start the app again without signing in everything’s great, no blue dots no updating notification. 
           

          the moment I sign in, the blue dots come back along with the Updating notice!

           

          that would explain why the other devices I tested did not exhibit the problem, none of them sign in!

          Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
          SarahN
          SarahNAuthor
          Local Superstar
          February 23, 2023

          Hi @SarahN 

          @Corry P

          Another thing that might be my imagination is that when I use my TV and then switch it off, it seems to take ages for the Beam room on my app, to stop showing that the TV is still on (if you get what I mean). I swear it used to go back to saying ‘no music selected’ way faster than it is at the moment?

          I think this is most likely due to intermittent communication restrictions on the network between the app and the Associated Product (shown in About my System, this is the device chosen to be responsible for updating the app with live system information) - a reboot of the router and/or the Associated Product may help. The same thing is possibly responsible for the blue dot coming and going.

          I hope this helps.

           

          I did try re-booting my router last night when the blue dot issue first arose to no avail so I don’t really want to do that again as I’m supposed to be working from home haha. 

          Surely this sounds like a glitch in the app itself following this update?

          I’m inclined to leave it alone now seeing as my speakers seem to work ok, and hope for a further update to fix the blue dot?

          Can you have too many Sonos speakers? 🤔 😆
            Flare
            Flare
            Prominent Collaborator I
            February 23, 2023

            Signed in…

            Sign out, close app and restart 

             

            Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
              Corry P
              Corry P
              Sonos Staff
              February 23, 2023

              @Flare

              @Corry P  I’m beginning to think it’s possibly an account / database related issue now. If I sign out, close the app and start the app again without signing in everything’s great, no blue dots no updating notification. 
               

              the moment I sign in, the blue dots come back along with the Updating notice!

               

              that would explain why the other devices I tested did not exhibit the problem, none of them sign in!

              Now that is useful/pertinent! Thank you - already passed along to my colleague (in fact, I think he’s just refreshing this page every minute now).

              "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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