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DusanVA
Contributor I
October 21, 2024
Answered

reauthorization progress

  • October 21, 2024
  • 7 replies
  • 198 views

Unbelievable.  I have 6 products from Sonos. It is asking me every week to reauthorize account . It is not possible to reauthorize from Android app. This problem is here for more that 8 months , what I can see from another posts. All posts were closed , and it ia not possible to wrote there. But this problem has not been solved !! I have latest SW on my products , and I have also latest android app. Are you going to do something ? 

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Best answer by Schlumpf

@DusanVA

The latest firmware and app update did resolve that issue for some user (including me) but sadly not for all. I just can tell you, that Sonos still is aware of the problem and is working on a solution.  

7 replies

Schlumpf
SchlumpfAnswer
Virtuoso
October 21, 2024

@DusanVA

The latest firmware and app update did resolve that issue for some user (including me) but sadly not for all. I just can tell you, that Sonos still is aware of the problem and is working on a solution.  

Ralf
Zkahric
Lyricist I
October 26, 2024

The worst software update in my life. Loved Sonos, planned to buy more but after this I will never buy a single piece from them

DusanVAAuthor
Contributor I
October 26, 2024

Zkahric.

Unfortunatelly , you are right . I have 6 Sonos devices . On this issue I come to know , that Sonos do not take care of customers , and they can easily "block" products. In the past I worked as software developer , so I know , how it works. No way , to not to be able  repair software bug in 9 monhs !!. It is about minutes , maximum about days . Not nearly a year !  Luckily my Sonos start working few days ago. AS I wrote here I had lastest firmware and latest app already long time already, and it doesn't help. Meanwhile I installed app on Windows desktop , and try to reathorize frome there. It doesn't help. It starts working "alone" after few days, after I wrote here. I think , they are manually correcting one by one , when somebody complain !!!. 

DusanVAAuthor
Contributor I
October 30, 2024

Unbelievable.  It works for me 4 days. Yes four days !! Such **** system. !!!! Do you want to tell me that I throw more than 2000 Euro thru window? 

 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Its me
Lyricist I
December 2, 2024

Unbelievable.  It works for me 4 days. Yes four days !! Such **** system. !!!! Do you want to tell me that I throw more than 2000 Euro thru window? 

 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Yeah! Moderate **** content but not solve the real problems! Reauthorize does not work on iOS/iPad…

Airgetlam
Airgetlam
December 2, 2024

I’d think the people who moderate these boards do not have the same job as the coders who might be able to change the code to ‘fix’ this issue. Much as probably the folks at Sonos Support, who you might get assistance from when you call in, but equally are not coders. 

 

Bruce
    Corry P
    Corry P
    Sonos Staff
    January 14, 2025

    Hi ​@DusanVA 

    Welcome to the Sonos Community!

    Sorry to hear of this issue you are having.

    However, you have not mentioned what it is that you are being asked to reauthorize - is this to do with a music service, or the Sonos app itself?

    Also, you included Alarms as a tag to this thread, but did not mention Alarms in your post - again, what is the issue that you are having, please?

    Please note that threads are automatically closed after 3 months of inactivity - if you’d like a thread to be reopened, you need only ask via DM to one of the moderators, or post it in a thread somewhere, along with a link.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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