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HILLBELEY
Contributor II
September 8, 2020

Radio skipping backwards - BBC radio repeats

  • September 8, 2020
  • 146 replies
  • 8994 views

Diagnostic 1334398637, occasionally the radio skips back and repeats a few seconds, the radio will later turn off.

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    JostLHansen
    Lyricist I
    May 8, 2021

    But it could be an issue with the stream, and it doesn't sound identical to the BBC issue.

    Does your problem occur whether you start the stream originally using voice or from the Sonos app?

    It might not be 100% identical but it still skips back. So I think it’s kinda related. 
     

    It doesn’t matter how I start the stream. It happens whether I use the app, the button on the speakers, the remote control or voice control via Google Assistant. 
    Today the radio started two hours ago and it have happened 3 times. 
     

    /Jost

    John B
    May 8, 2021

    I suggest you submit a system diagnostic after it has happened and call Sonos with the confirmation number.

    JostLHansen
    Lyricist I
    May 8, 2021

    I suggest you submit a system diagnostic after it has happened and call Sonos with the confirmation number.

    Ok, I’ll try that. It just happened again a few minutes ago.

     

    Thanks for the help.

     

    /Jost

    Martynbh
    Lyricist I
    May 24, 2021

    After experiencing the skipping/repeating problems with Tunein and Radioplayer I switched to myTuner radio two months ago and I haven’t experienced any skipping/repeating at all since then on either Radio 4 or Radio 2.

    Harvo
    Contributor II
    June 2, 2021

    After several months of experiencing a similar issue, and trying to resolve it myself (ie by moving wireless channels, moving access points etc), I’ve discovered I’m not alone.

     

    I’m 99% sure this isn’t down to my wireless network - 3 Sonos One’s all connected wirelessly to a Mesh network.  They all get a decent signal and my 70Mbps broadband is pretty reliable.  

     

    I have a daily Sonos alarm which plays Radio X on Sonos Radio - so not a BBC problem.  Most days I experience the ‘rewind’ issue a few times in the couple of hours listening (and at that time of day, the broadband isn’t used for much else).  Slightly more rarely, maybe once a week, the radio just stops playing and I have to restart it in the app.

     

    The other thing that happens - maybe unrelated but in case it helps - I often join another Sonos to listen to the same radio, but the “secondary” Sonos occasionally gets disconnected for a time, like it’s not receiving from the first even though they’re really not far apart.

     

    Will gladly submit a diagnostic but thought I’d share details up front to add a different setup/radio station into the mix.

    HowiTB
    Lyricist I
    August 2, 2021

    I see this tread goes some time back but I would say that I have the same probleme in Norway. Using TuneIn and listning mostly to NRK P3.

    An additional problem is that I use the radio as my alarmclock and it turns off itself after 20-30 minutes. Tried everything to fix this… Hmpf…

     

    Howard

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