Radio skipping backwards - BBC radio repeats

Can you confirm if this is using the app, not voice control, as you seem to suggest?  Your profile says you do have Alexa.

It is more or less inconceivable that this problem is caused by a Sonos software issue that Sonos can fix alone.

Hi John,

Thanks for the reply.

Although we do have Amazon Alexa in the house, I only ever use the Sonos (S1) App on my phone to start the radio / change station. The skipping backwards happened again this morning when listing to Matt Lucas on the Radio 2 breakfast show, I’ve never experienced the skipping on Radio 4 when listening to the Today breakfast programme but that is not to say that it doesn’t happen at other times. I’ve never had a problem with Classic FM.

Thanks for info, although it muddies the picture further!  I have had the skipping backwards numerous times on Radio 4’s Today programme, but only when the stream is started using Alexa, not the app.

I am on S2 rather than S1, but it seems unlikely to me that those would differ in this regard.  

I think I am going to give up trying to pin down the common factors on this one!

One thing I think we are all agreed on is that this is a problem on BBC channels only.

Just to add to the confusing mix of backward skipping issues on BBC radio streams, here’s my experiences.

Using Alexa voice control I have experienced skipping when using Radio Player and the BBC Sounds app. This morning used the Sonos app to listen to BBC Radio 4 via Radio Player and a backward skip happened within the first minute. So in my case it’s happening with and without voice control!

Had this issue on Radio 4 for a few months - first time thought it was just a dodgy edit in a news item but it happened again and again.

Generally use Alexa to “play radio 4” on Sonos 1 - no idea what tech is making it happen.

however often get message about linking my Amazon account to bbc sounds and time wasting bbc sounds intro so after reading this thread realise playing via bbc sounds.

tried starting from the Sonos app using tunein and ok so far - have to see what happens when I next listen, perhaps starting with a tap or “Alexa play kitchen”
 

no idea who is at fault but would be really good if Amazon/bbc/Sonos could sort it out together for their customers.  A clear description of the process and tech involved would be a start.

I've had this issue for weeks now on various BBC stations. It doesn't make any difference what app is used to select the stations or whether selecting control of Sonos by Windows pc or phone app. I don't have Alexa or any voice controllers. This fault appears to have been going on for ages with Sonos and BBC blaming each other. Maybe time to bring the issue to the attention of  mainstream media. Perhaps the issue will be resolved faster if the BBC's reputation and Sonos sales are in danger of being affected?

The issue has been going on for months for me.  I mostly listen to Radio 4 via Sonos and use the Alexa app on the Sonos to “instruct” as in “Alexa - Play Radio 4”. The response, perhaps since BBC Sounds appeared (??) has been “Playing BBC Radio 4 - BBC Sounds”

Just a thought - the “beeps” Time signal before the News must be delayed!  When and how does it each up?

Will Sonos and BBC PLEASE collaborate and sort this irritating issue?

This is an Internet stream. It isn't on time in the first place. 

Thanks for that.  I didn’t know.  What is the accurate radio?  I tend to use my iPhone and/or electronic clocks for setting the time which appear to be identical.

Yes just to add my name to this list, I listen to Radio 2 via Tunein on Sonos 1s and 4/5 times day it skips back. My sonos’s are actually hardwired so don’t fob me off with wifi interference.