Radio skipping backwards - BBC radio repeats

Hi @HILLBELEY, Thank you for reaching out and welcome to the community. I appreciate you taking the time to submit the diagnostic report. As I check the diagnostic information. I saw some issues like Audio playback failure due to transport errors and Audio drop outs are detected. I’ll ask some questions to further check on this issue. 

• Is it happening on a specific radio station or any stations?
• Is it happening on other Music Services?
• When did the issue start?
• Are there any changes made on the settings or the Sonos App before the issue occurred?

Keep me in the know with the advice above. 
The Sonos community is always here to help.

BBC radio 2 on sonosradio

I mostly play radio, so I haven’t noticed other service issues.

about 6 ~ 8 weeks ago I think

last change was setting up S2

Hi @HILLBELEY, thanks for the update and the information that you provided. Regarding this issue. kindly check this link about Music service audio stops or skips. that may help with some troubleshooting steps. And also this link about reducing wireless interference between your devices and the network. 

Let me know your thoughts with the advice above

We're here to answer any further questions you have.

Good morning,

I’m pleased to see Hillbeley highlighting this, it’s happening for me too. It’s definitely a new phenomenon which has started in the last couple of months. I can absolutely confirm that it ONLY happens with BBC Radio 2 streams started via Alexa on the BBC Sounds skill (I haven’t tried other radio stations). SONOS radio and a Spotify music remain flawless, so this is nothing to do with my setup, it’s been working perfectly for years.

Unfortunately, some streams working correctly doesn’t mean there is no potential for wifi interference in your system. Each streaming company has their own tolerances for interruptions in the stream, so while one seems fine, the next may not, and exhibit the precise symptoms in the complaint. I would second Simon B’s suggestions and links. 

I’m having the exact same issue and it’s driving me nuts. Like others here I listen to Radio 2 most of the day each day and it keeps doing the same thing, skipping back by a few seconds.

There has been no change in my set up or addition of any potential items that could interfere with my set up since this has started.

I’ve resorted to plugging an old DAB radio into my Play 5 and streaming that around the house which isn’t perfect as I find that can be a bit patchy at times but it’s better than the skipping backwards.

For reference I don’t seem to experience this when streaming other radio stations / Spotify.

Just to add, this also effects BBC Radio 4. I also listen to 6 Music but I haven’t heard it happen on that station.

I also get this on BBC Radio 2 through Tunein.  Haven’t noticed on 6 Music on Radio 4.  The radio doesn’t turn off - just skips back 20 seconds or so.  I’ve only noticed in the past few weeks. 

I have exactly the same annoying problem that started a few weeks back. 

That so many of us are having the same problem, it's unlikely to be a local wifi issue, more likely a Sonos/Sounds issue.

I hope Sonos support will take this on board!

Like many of you above I am experiencing the same issue and again related to listening to Radio 2 and have tried  playing through both TuneIn and through Alexa skills and around the same timescales. It's very odd. Any solution help to resolve this would be great.