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boardmonkey
Trending Lyricist I
Jul 25, 2026 3:53 PM UTC
Answered

Radio Paradise artwork missing

The RP content service works but does not show playing track artwork. Just the generic logo for the main mix, for example.

However, if I remove the service while still listening the artwork will show up and stay working until such time as I quit to listen to something else.

Obviously I can’t then return to RP because the service isn’t installed. So, reinstall the service and the problem returns. It doesn’t matter whether I login (authorise) the RP service anonymously or use my RP login.

This feels like a bug. Any tips? I raised a case with Sonos and sent diagnostics but no responses.

Thanks all. I’m bored of this view…

 

Corry P
Corry PAnswer
Sonos Staff
Jul 30, 2026 9:04 AM UTC

Hi ​@boardmonkey 

Welcome back to the Sonos Community!

There appears to have been some miscommunication - we were waiting for you to get back in touch with us via phone for some more troubleshooting - this is why you did not hear back from us.

However, as a couple of other users here reported replicating the same issue, as were we able to in our own testing, we are now investigating this issue with artwork not appearing in the iOS controllers for Radio Paradise stations. We have no estimate for when a fix might be put in place, however. Thank you again for reporting it.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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11 replies

MoPac
MoPac
Headliner III
Jul 25, 2026 4:10 PM UTC

Same here.  IOS up to date.

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controlav
controlav
Lead Maestro
Jul 25, 2026 9:05 PM UTC

I see this on iOS too. It works fine on the Desktop app and on “Phonos Ultimate”. This leads me to believe the problem is in the Sonos cloud, which injects itself between the mobile apps and the RP service.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
controlav
controlav
Lead Maestro
Jul 26, 2026 12:34 AM UTC

 

I see this on iOS too. It works fine on the Desktop app and on “Phonos Ultimate”. This leads me to believe the problem is in the Sonos cloud, which injects itself between the mobile apps and the RP service.

I take that back: Android app works fine, this is an iOS bug.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    106rallye
    106rallye
    Jul 26, 2026 9:43 AM UTC

    How did you “raise a case with Sonos”? Because just sending diagnostics will not elicit a response - you have to call Sonos and mention you’ve sent a diagnostic for them to look at it,

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      boardmonkeyAuthor
      Trending Lyricist I
      Jul 26, 2026 10:25 AM UTC

      Web chat.

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      Stanley_4
      Stanley_4
      Grand Maestro
      Jul 26, 2026 12:38 PM UTC

      Haven't tried that, human or AI on the Sonos end?

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        boardmonkeyAuthor
        Trending Lyricist I
        Jul 26, 2026 8:32 PM UTC

        https://support.sonos.com/en-gb/contact

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        Corry P
        Corry PAnswer
        Sonos Staff
        Jul 30, 2026 9:04 AM UTC

        Hi ​@boardmonkey 

        Welcome back to the Sonos Community!

        There appears to have been some miscommunication - we were waiting for you to get back in touch with us via phone for some more troubleshooting - this is why you did not hear back from us.

        However, as a couple of other users here reported replicating the same issue, as were we able to in our own testing, we are now investigating this issue with artwork not appearing in the iOS controllers for Radio Paradise stations. We have no estimate for when a fix might be put in place, however. Thank you again for reporting it.

        I hope this helps.

        Translate
        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          boardmonkeyAuthor
          Trending Lyricist I
          Jul 30, 2026 11:32 AM UTC

          Thanks very much ​@Corry P 

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            boardmonkeyAuthor
            Trending Lyricist I
            Aug 15, 2026 4:56 AM UTC

            Hi ​@boardmonkey 

            Welcome back to the Sonos Community!

            There appears to have been some miscommunication - we were waiting for you to get back in touch with us via phone for some more troubleshooting - this is why you did not hear back from us.

            However, as a couple of other users here reported replicating the same issue, as were we able to in our own testing, we are now investigating this issue with artwork not appearing in the iOS controllers for Radio Paradise stations. We have no estimate for when a fix might be put in place, however. Thank you again for reporting it.

            I hope this helps.

            Any update after two weeks? Thanks. 

            Translate
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