Radio Paradise artwork missing

Forum|Forum|2 months ago
July 25, 2026
11 replies
195 views

The RP content service works but does not show playing track artwork. Just the generic logo for the main mix, for example.

However, if I remove the service while still listening the artwork will show up and stay working until such time as I quit to listen to something else.

Obviously I can’t then return to RP because the service isn’t installed. So, reinstall the service and the problem returns. It doesn’t matter whether I login (authorise) the RP service anonymously or use my RP login.

This feels like a bug. Any tips? I raised a case with Sonos and sent diagnostics but no responses.

Thanks all. I’m bored of this view…

Best answer by Corry P

Hi @boardmonkey

Welcome back to the Sonos Community!

There appears to have been some miscommunication - we were waiting for you to get back in touch with us via phone for some more troubleshooting - this is why you did not hear back from us.

However, as a couple of other users here reported replicating the same issue, as were we able to in our own testing, we are now investigating this issue with artwork not appearing in the iOS controllers for Radio Paradise stations. We have no estimate for when a fix might be put in place, however. Thank you again for reporting it.

I hope this helps.

Show previous replies

Corry P

Sonos Staff

Hi @boardmonkey

If you still don’t see artwork for the station, then no. If you listen to the station often, you will likely know it’s been fixed before I do.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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