Qobuz playlists not available

@sonos

When will the playlist feature for Qobuz be fixed. Simple question. I would appreciate a simple answer. 

Yes, indeed! We are talking over a month without an ability to play Qobuz playlists. One of the main reasons I purchased my three Sonos products was so I could listen to the playlist I had created, with music tracks that I need to study and learn as part of being a jazz musician. The lack of this feature is a significant impairment on my practice and study.

Qobuz: Are you at all listening, because I haven’t seen a single response from Corporate since this debacle. Talk to us, please.

I chatted with Qobuz support about this and they said - referring to the backend changes Sonos have made possibly requiring music providers to also make changes for stuff to continue to work:

“it might apply to us, but then I hope they gave this info also to our tech team.

Our team got into contact with Sonos exactly a week ago (30.05.2024)

So if there is something that needed to be done it is done by now or in the work.

But I think even if we have provided a API to them with needed changes we will have to wait most likely for all partners integrated to Sonos to do the same. 

Since they will most likely not make a update for every partner sepperalty. 

My assumption is that they gather all the needed changes from partners and will make a new update then.”

The Sonos Android mobile app does see Qobuz-built playlists. It also sees all my favorites — albums, tracks and artists. Interestingly, the Sonos app applies the “playlist” label to my favorite tracks and artists. So, its update appears to have no problem with the idea of playlists, only with playlists that the user has built him/herself.

The Sonos app will recognize my self-created Qobuz playlists, but only if they are:

1. Downloaded (to the Qobuz app)

2. Found through search

Otherwise, nada.

No issues with the Sonos Windows app on the desktop. All my personal Qobuz playlists are visible and responsive. 

FWIW: I emailed Qobuz describing the problem where Sonos does not recognize a Qobuz user’s playlists. Here is their response:

This is nuts! I swear I’ll get ride of all my Sonos devices and look for an alternative if this is not fixed soon. What a way to do things. I thought this was a serious company 

So, true. You know what’s really bizarre? If you select and play a Qobuz playlist using the Windows Sonos app, that playlist will appear on the Android Sonos app and can modifed while it plays, i.e., change which tune to play and change the order and randomness of the playlist from the Android Sonos app. However, the Android app does not find that very same playlist once the Windows Sonos app closes. That says everything you need to know about the problem: it is 100% a programming problem, and one that Sonos has already solved years ago and continues to implement on their Windows program. They simply have not implemented it in the Android versions for whatever reason. What a shame.

My personal Qobuz playlists are still unavailable on the new Sonos app (everything worked fine on the old app btw).  Please fix this.

Time to move to a different HiFi platform.  The point of a Sonos system is to play your own music not the streaming service they want to force users into.  I can’t play my music anymore then what is the point.   I can spend 2K on a soundbar for the TV with many vendors.  

This is in need of being addressed