problems with new Sonos app

 I had similar problems to everyone until recently. I “factory reset” all my speakers and reloaded them into the app and miracle of miracles. Everything now works as before. 

I’m glad there are others whose systems now work too. I’ve taken a right beating on here for having the audacity to have a system that has no issues.

Dear Patrick 

I spend hours trying to sort out Sonos and Alexa. Get your backside out to the customers and listen to their issues with this stuff. I haven’t got 45 mins to wait on the phone and your Bot says no one to chat too in tech help on a Monday morning. What  a monumental FUp this all is. 
 

yes I’m beyond baffled, angry and tired of this speaker that used to be really good. Cannot link Alexa anymore. Bin?!??

I can't believe that I spent so much money on these speakers and I can't play anything on them. I have very good wifi and the app consistently tells me not connected and all speakers are are stuck on minus 1 for volume. When I try to play any stations the I keep getting a circle spinning trying to connect. Biggest waste of money I ever spent. I would not recommend Sonos to anyone. 

I finally wrote to Patrick CEO. He has a direct email account!!! On the main website.
 

of course he isn’t going to read it even though he says he does otherwise he would not be a CEO but if you don’t action something then action won’t happen. It’s brave ( or incredibly stupid) to do this but it shows that they do have a measure of how serious this whole farce has become. Write to him as well as sticking it on a forum. You may well press the right button before the ship sinks. 
 

No he doesn’t. It’s an email address to make you feel better. 

They are already actioning the fixes. I really don’t know what you hope to achieve by throwing pebbles into the sea. 

We’re able to use the app, thankfully.   What baffles us, however, is the awfulness of the updated app’s GUI.  There’s just too much stuff shoved onto the screen.  The previous version of the app had a clean interface. 

Diary entry- Day 15001 reset the Sonos this morning… I have to reset all speaks each day hook back to the system…

it’s been weeks n weeks, when is a fix arriving?

the other issue with control, meh I use Spotify no issues with it .

but the network issues! What the actual hell? This last release. If you have more than two units plugged in it creates a network storm. Literally kills everything on the network. I’ve had to turn it all off people. 
 

Id love an open source project opened by Sonos, let the community show you how to code 😂 but seriously. Sort it the F! Out. Who is the lead on the coding / app side. Sack them first. 
 

no mods either? Any replies to anyone?

You probably don’t achieve anything when throwing pebbles into the sea, either literally or figuratively.

It can be quite calming though.

And the experience is very seldom ruined by a poorly-formed App.

Presumably you do have one Sonos device plugged in via ethernet? If you power off *all* of the other Sonos devices apart from the one plugged in, does it show up in the app?