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Hungwei
Contributor I
Nov 7, 2023 4:19 PM UTC
Answered

problems with connection

I cannot connect to Spotify on Sonos app,it just shows an error page.i tried uninstallling and reinstalling both apps but it is still the same. What can I do to make them connect?

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Ken_Griffiths
Ken_GriffithsAnswer
Nov 7, 2023 4:32 PM UTC

Note there is an ongoing Spotify issue at the moment. See here:

https://status.sonos.com/

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3 replies

Airgetlam
Airgetlam
Nov 7, 2023 4:27 PM UTC

I’d certainly try a reboot of your router, followed by a reboot of your speakers.

I’d also double check that your address is set properly in the account settings at www.sonos.com

If none of that works, however, I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

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Bruce
    Ken_Griffiths
    Ken_GriffithsAnswer
    Nov 7, 2023 4:32 PM UTC

    Note there is an ongoing Spotify issue at the moment. See here:

    https://status.sonos.com/

    Translate
      Airgetlam
      Airgetlam
      Nov 7, 2023 4:40 PM UTC

      Thanks, @Ken_Griffiths , I tend to dismiss that pop up fairly quickly, without really ‘processing’ it ;)

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      Bruce
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