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Hungwei
Contributor I
November 7, 2023
Answered

problems with connection

  • November 7, 2023
  • 3 replies
  • 183 views

I cannot connect to Spotify on Sonos app,it just shows an error page.i tried uninstallling and reinstalling both apps but it is still the same. What can I do to make them connect?

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Best answer by Ken_Griffiths

Note there is an ongoing Spotify issue at the moment. See here:

https://status.sonos.com/

3 replies

Airgetlam
Airgetlam
November 7, 2023

I’d certainly try a reboot of your router, followed by a reboot of your speakers.

I’d also double check that your address is set properly in the account settings at www.sonos.com

If none of that works, however, I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce
    Ken_Griffiths
    Ken_GriffithsAnswer
    November 7, 2023

    Note there is an ongoing Spotify issue at the moment. See here:

    https://status.sonos.com/

      Airgetlam
      Airgetlam
      November 7, 2023

      Thanks, @Ken_Griffiths , I tend to dismiss that pop up fairly quickly, without really ‘processing’ it ;)

      Bruce
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