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problem with radio

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I have a problem, as soon as I listen to a song and I want to turn on the radio linked to this song, the radio titles change every second without having time to listen to them.

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Jamie AAnswer

Sonos Staff

Hi @roberto77,

I’m sorry to hear you’re having issues with the in app display.

What music service are you using in the Sonos app? I’ve tried this with Spotify as that has a ‘Start Radio’ option under the three dots and that option works for me. If the app shows tracks being skipped or rapidly moving to the next track, this could indicate network or Wi-Fi issues.

Try restarting the Sonos app by closing it and opening it and using the start radio button. I’d also recommend restarting the device the app is running on. If those options don’t help, try a restart of your network by powering off your router, any additional equipment, and your Sonos speakers for around one to two minutes. Once everything has booted back up, try the option again.

I hope this helps!

106rallye

Not sure I understand what you are doing. How do you listen to a song? How can a radio be linked to a song?

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roberto77Author

Avid Contributor I

When you listen to a song, you can click on the 3 little dots at the bottom right and put "start the radio" to listen to titles of the same genre.

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Jamie AAnswer

Sonos Staff

Hi @roberto77,

I’m sorry to hear you’re having issues with the in app display.

What music service are you using in the Sonos app? I’ve tried this with Spotify as that has a ‘Start Radio’ option under the three dots and that option works for me. If the app shows tracks being skipped or rapidly moving to the next track, this could indicate network or Wi-Fi issues.

Try restarting the Sonos app by closing it and opening it and using the start radio button. I’d also recommend restarting the device the app is running on. If those options don’t help, try a restart of your network by powering off your router, any additional equipment, and your Sonos speakers for around one to two minutes. Once everything has booted back up, try the option again.

I hope this helps!

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roberto77Author

Avid Contributor I

I do everything you tell but the issue is still here.

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Jamie A

Sonos Staff

Hi @roberto77,

In that case, I’d recommend you contact our support team for further troubleshooting support. Since I’ve tested on my system and I can’t replicate this issue, contacting support with a diagnostics of your system will let them see what is going wrong and how to resolve this for you.

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