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rosswells127
rosswells127
Prodigy I
July 16, 2024
Answered

Problem with Music Library "Imported Playlists" under new Firmware 16.3

  • July 16, 2024
  • 39 replies
  • 2110 views

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.
I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.
Now when I select “Imported Playlists” using any Sonos Controller (including SonoPhone, SonoPad) the app either displays “Something went wrong. Try again” or if it does display the playlists then it displays “Something went wrong. Try again” when I select a playlist. Trying again doesn’t resolve the issue.
Anyone else having this issue?
Ross.

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    Best answer by Corry P

    Hi @rosswells127 et al

    Thanks to some customers who called in, we have now identified an issue and are investigating. Thanks you all for flagging this issue.

    I’ll update this thread once a solution is in place,

    39 replies

    Show previous replies
    GubGub
    Trending Lyricist II
    July 30, 2024

    I am now having this exact problem, the only difference being that when I try to open an Impoted Playlist the message I get is “Unable to browse music library” or something similar. Also after trying to open an Imported Playlist the controller can no longer access individual artists or albums within the library without being closed and restarted.

    Despite assurances of issues relating to the new app launch being corrected, everything seems to be getting more and more difficult. It is very frustrating.

      savoirfare
      Lyricist III
      July 30, 2024

      And still, from the perpetrators at Sonos, there is silence.  When you review the litany of complaints above, all detailing the same deficiency and over a considerable period of time, you are left with only two conclusions:  1) Sonos is incompetent and can’t cope with changes to one of the most popular operating systems on the planet…. or 2) Sonos has an unfathomable contempt for customer service.

      buzz
      buzz
      Grand Maestro
      July 30, 2024

      There is queue of issues to be addressed. The general user attitude is that MY issues should be promoted the top of the queue, YOUR issues can wait.

        Corry P
        Corry P
        Sonos Staff
        July 30, 2024

        Hi @rosswells127 et al

        We believe this issue may have been resolved with today’s firmware (speaker software) patch update. Could anyone affected by this issue please install the latest update and test whether this issue has been resolved? Thank you.

        I look forward to hearing back from you.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        stevepow
        Prominent Collaborator I
        July 30, 2024

        Is this firmware also causing Music Library Albums to show up as Individual Songs as some have reported?  I have not updated but am afraid to.

        savoirfare
        Lyricist III
        July 30, 2024

        I just updated my app, Sonos 2, tried to add my Music Library and got the same old error 913.  I’m running Sonoma 14.5 on a 2019 MacBook Pro.  I. tried the standard method and just opted for adding the Music Folder which failed (913)…...then I chose the last option where you browse and pointed it right at the music folder, same result.  Failed again, error 913. How hard can this be????

        bobflips
        Lyricist III
        July 30, 2024

        Hi @rosswells127 et al

        We believe this issue may have been resolved with today’s firmware (speaker software) patch update. Could anyone affected by this issue please install the latest update and test whether this issue has been resolved? Thank you.

        I look forward to hearing back from you.

        Hi Corry,

        I have upated the firmware via my Windows desktop controller. Now at 16.3.1, Build 80155240.

        I can now see & play Imported Playlists from my iTunes library on a Synology NAS.

        However, there are still duplicated albums and artist listings.

        Thanks for the improvement.

         

        rosswells127
        rosswells127Author
        Prodigy I
        July 30, 2024

        Hi @rosswells127 et al

        We believe this issue may have been resolved with today’s firmware (speaker software) patch update. Could anyone affected by this issue please install the latest update and test whether this issue has been resolved? Thank you.

        I look forward to hearing back from you.

        Hi @Corry P ,
        I can confirm that 16.3.1 fixed the “Imported Playlist” issue. Thank you for getting this resolved in a timely manner.
        Ross.

          Corry P
          Corry P
          Sonos Staff
          July 31, 2024

          Hi @bobflips 

          That is a separate issue that we are also aware of and investigating.

          If you subscribe to the following tread, you’ll be informed when it is resolved.

          I hope this helps.

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          Corry P
          Corry P
          Sonos Staff
          July 31, 2024

          Hi @rosswells127 

          Great! - thanks for letting me know!

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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