Prodigy I

Answered

Problem with Music Library "Imported Playlists" under new Firmware 16.3

Forum|Forum|2 years ago
July 16, 2024
39 replies
2110 views

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.
I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.
Now when I select “Imported Playlists” using any Sonos Controller (including SonoPhone, SonoPad) the app either displays “Something went wrong. Try again” or if it does display the playlists then it displays “Something went wrong. Try again” when I select a playlist. Trying again doesn’t resolve the issue.
Anyone else having this issue?
Ross.

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Best answer by Corry P

Hi @rosswells127 et al

Thanks to some customers who called in, we have now identified an issue and are investigating. Thanks you all for flagging this issue.

I’ll update this thread once a solution is in place,

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Corry PAnswer

Sonos Staff

Hi @rosswells127 et al

Thanks to some customers who called in, we have now identified an issue and are investigating. Thanks you all for flagging this issue.

I’ll update this thread once a solution is in place,

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

savoirfare

Lyricist III

Investigating? This is the same issue that has come up repeatedly over the past year. Every time there is an OS/iOS update or change in the Sonos app you lose access to your music library. There are elaborate schemes published in YouTube with work arounds, all necessary due to a continuing failure by the Sonos Software. The promises for a solution are never fulfilled.

C

connelld

Lyricist I

I use a NAS device to store my music. All my music runs through iTunes libraries. Since spring, I have been unable to browse on iPhone or iPad because of an app update and had resorted back to Windows Controller. Today, I tried to change playlist and no longer can play music. I only bought the NAS device when I could no longer use my iPad for music storage many moons ago. My Sonos 1 and Sonos 5 are now redundant and can only use my Sonos Roam through Bluetooth.

Most companies, when they upgrade apps, the enhance the user features, Sonos just limits them further and further. I really regret splashing out on these devices. The Speakers are Brilliant but the user interfaces just get worse and worse until they are no longer functional.

MoPac

Headliner III

My imported playlists are M3U. They reside in a NAS. When I attempt to play one the only command that works is “Replace Queue”. “Play Now”, “Play Next” & “Add to End of Queue” all fail with an error message. Even very short M3U playlists suffer from the same issue.

The “Albums” catagory from the same local library seem to work with all commands. Oddly the “Artists” category only shows the command “Play Now” which seems to work OK.

rosswells127Author

Prodigy I

@Corry P . Thank you for the update. Good to know that Sonos is working on a fix.
Ross.

W

Whubis

Lyricist III

Hi @Whubis

Sorry to hear of the issues you’ve been having with imported playlists. We are not able to replicate your results, however - as a result, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Thanks for the help Corry!

el rubio

Same here. I can index the library (only on the windows app), and the “Music Library” option shows up on IOS devices. I get a list of categories, but I can’t browse anything. I keep getting the message “Something went wrong”. This after also deleting and adding the library back in. This is my Apple Library so it has the XML file.

Only on the windows app, I’m able to drill down and get a list of categories (e.g., Artists, Albums, etc.), and then when I go to my “Imported Playlists” I see all of my playlists, but going any deeper gives the “unable to browse music” error.

What is weird is that music in my library shows up in the queue on the windows app and are playable.

same issue here with the Sonos Controller for Mac Version 16.3 and iTunes files residing on a Synology NAS - after upgrading the Sonos Controller and updating the Music Library the imported playlist are shown but the access to the files does not work, not even after resetting the Music Library folder credentials 😒

salu2.eu

L

ltodds

Lyricist I

Was told today that Sonos realizes there is this issue with imported playlists and they are “working” on a solution. The problem is a result of the latest update so instead of “working” on a solution Sonos needs to work on updates that DON’T create issues. No timeframe for a solution. Of course! Perhaps if sales of products drop off Sonos might pay closer attention to its customers’ issues

LTS

M

madseno

Avid Contributor I

Yes, same issue.

Can play the music from the library just fine.

The playlists synchronise - if I rename one, the new name shows up in the Sonos app (iOS; MacOS).

But whenever I choose a playlist - “an error occurred” after a bit os time.

M

madseno

Avid Contributor I

@rosswells127 I’ve found a workaround for my system. Most of my playlists are 250+ tracks. If I load a smaller playlist, ~ 50, the system loads it. Then if I go back the larger playlist loads.
It appears that it times out on larger playlist initially.

I have one with 52 tracks, Doesn’t load.

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