Problem with Music Library "Imported Playlists" under new Firmware 16.3

Confirmed. “Something Went Wrong” error. Tried 5 imported playlists same error on all. Sonos Controller. 

Oh crap, @Bumper,  my “don’t update your firmware to v16.3” warning didn’t reach you in time?

Speaking of warnings, you need to give us advance notice before changing your profile pic.

No I updated pretty early🤦‍♀️ In my mind I should wait but intrusive thoughts always win 🤣

Tagging:

@Corry P 

Being that at least one other user is having this problem, is the Local Music Library “Imported Playlist” issue described above a known issue with Firmware 16.3?

Hi @rosswells127 

Not as far as I am aware, though I do recall a colleague mentioning imported playlists recently (as a suspected issue with an iTunes-generated .xml file) - I recommend that anyone affected please get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. Be sure to mention whether your playlists come from files in your music folder, or from iTunes/Apple Music xml file (I say this because I have .m3u playlist files and see no issues with them or the Imported Playlists section of the app).

I hope this helps.

@rosswells127 I’ve found a workaround for my system. Most of my playlists are 250+ tracks. If I load a smaller playlist, ~ 50, the system loads it. Then if I go back the larger playlist loads. 
It appears that it times out on larger playlist initially. 

@Corry P 
Yes, my Music Library “Imported playlists” do currently come from the “iTunes Library.xml” file. My library has around 20,000 tracks so the XML file is approx 30megs. I believe the new firmware has issues with playlists stored in the XML file with large libraries. I had no problems with playlists under the old firmware.

I can manually export the iTunes playlists to .M3U files which I can then store under my Music folder on my NAS so Sonos can find them. But I assume that the Sonos index process will then find them there and also in the XML file - correct? If so then how did you work around the double up issue or do you not have the XML file present under your music library folder.

Ross.

Hi @ross

I’ve never installed iTunes or Apple Music, so I have no xml file. iTunes (now Apple Music, but it’s easier to say iTunes when not talking about the online service) hasn’t actually used the xml file to store playlists for some time now - in fact, the Desktop Sonos app will create an xml file from wherever iTunes now stores them, if it does not find the file, seeing as the speakers look for the file but iTunes no longer uses it. As a result (unless you are using a very old version of iTunes), there should be no issue with you just deleting the xml file. As a precaution, however, I would recommend renaming it over deleting it - if there are unexpected consequences, you can always rename it back.

Having said all that, I’m not sure what the actual issue is here - it’s possible that just deleting/renaming the xml file and telling the Sonos app to re-index will prompt the app to make a new xml file for you that simply works.

I hope this helps.

Edit: I assume you would see duplicates, yes.

Same here. I can index the library (only on the windows app), and the “Music Library” option shows up on IOS devices. I get a list of categories, but I can’t browse anything. I keep getting the message “Something went wrong”. This after also deleting and adding the library back in. This is my Apple Library so it has the XML file.

Only on the windows app, I’m able to drill down and get a list of categories (e.g., Artists, Albums, etc.), and then when I go to my “Imported Playlists” I see all of my playlists, but going any deeper gives the “unable to browse music” error.

What is weird is that music in my library shows up in the queue on the windows app and are playable.

Hi @Whubis 

Sorry to hear of the issues you’ve been having with imported playlists. We are not able to replicate your results, however - as a result, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.