problem with login

Hi @Karol83 

Welcome to the Sonos Community!

Sorry to hear of this log-in issue you are having. Is the app asking you to sign in as the system owner? We thought we had fixed this with a change to our servers on Tuesday.

Could you please share a screenshot of what you see? Thanks.

take me about it and when it appears, nothing happens. This action can be repeated endlessly. I installed the app on another phone and it's still the same

Hi @Karol83 

I’m not sure I understand.

Do you see the words “sign in as the system owner” on the app?

Are you taken out of the app to a browser window to log in - is it after this that you see no change?

Do you have Google Chrome installed on your phone, and it is set as the default browser? I’m not saying it should be (although it may help), but I’m just trying to understand what you see.

Are you able to log in using the same credentials at https://login.sonos.com?

Screenshots really would help, I think.

it's exactly as you write. when I try to log in nothing happens. my default browser is Safari

I resolved the sign in issue by switching off my antivirus software. Not recommended.

Signing in from the App appears to take you into your default browser. Sign in data is then lost on being returned to the App. I wasted hours trying to sign in using Android and Apple phones.

Sonos, please rollback to the original working app so we, your customers, will have a sound system that works. This will give you time to fix the many problems inherent in the new app and us users can can put behind us this appalling episode.

P.S. Sonos cannot find my speakers but Spotify thankfully can.

Hi @Karol83 

Thanks for that. Just to be 100% clear, when you tap Sign In (Zaloguj), nothing at all happens? Your Safari browser does not open to the Sonos log in page?

@N0tHappy’s advice is sound - if you have antivirus installed on your phone, please try disabling it momentarily. Whether it helps or not, please re-enable it straight afterwards.

A reboot of your iPhone may also help:

I hope this helps.

I have checked all options and I still cannot log in via the app.

I feel your pain and wish I could offer another solution to help you sign in.

Sonos, it is over three months we, your customers, have been inflicted with these problems. Enough, it is time you stepped up and provided an App that is fit for purpose.

Guys & Girls/Sonos Users,

I've been vocal against the latest App but now I must congratulate Sonos and their developers. The latest release is working and functionality I had been using in the old app is back.

It was a frustrating period but Sonos got there. Thank you Sonos.

Joe Cockers ‘A Little Help From My Friend’ is playing upstairs, down stairs in the kitchen BBC's Radio Two is playing.

If Karol83 can signing all will be good in the world...