problem with login

Hi @Karol83 

Could you please submit a support diagnostic and let me know here when you have done so? Thanks.

It looks like I might need to reopen the ticket for this issue which was understood to be resolved. Having a diagnostic to provide at the time will help a lot.

One account, two systems in two different locations. In one location I can log in as system owner, in the other I cannot.  Also, in the other, Sonos does not automatically find the system.

I also am having problems with our second location. System found, looked as if playlist was playing but no sound. Added new Service, Virgin Radio, that plays. Go to Spotify App and can listen to playlists.

Sonos is moving in the right direction but still has problems to resolve. My earlier euphoria was premature.

For what we have received, we thank you Sonos. Now for the other issues, please.

Hi Corry P

Also here exactly the same problem as first written by Karol83. Not able to log in. system ask me to log in as system owner. 

Delete cache in browser, click in app again on login. switch to google chrome, log in, go ack to the app. nothing happens. just bought a new speaker but since only possible to add in the app i am not able to use the speaker at all. 

What else can i do? do you neeed me to send diagonstics info? i’ve done this already right now

Hi @Fini1989 

Welcome to the Sonos Community!

Sorry to hear of the problem you are having. We are still of the opinion that the bug that resulted in users being told to log in as the system owner when they already were is resolved.

However, there is no indication in the app other than the message that used to show as a result of the bug that the login is not the system owner - the app only ever shows the email that you are signed in with, and you can sign in with any Sonos account.

I have checked that there is a Sonos system registered to the email that you are logged-in with here, and there is. So, as long as you are trying to log in with the email address that you are using to sign in to the community, you shouldn’t be having this issue.

I recommend you try the following:

1. Sign out of the app: User icon » Sign Out
2. Transfer ownership of the system to your email (even if it is already correct): Settings icon » Manage » Transfer System Ownership
3. The app will lead you through registering your speakers once more
4. Sign in to your app

If this does not help, please try a reset of the app: User icon » App Preferences » Reset App » Reset. Once done, reopen the app and opt to connect to an existing system, then sign in.

I hope this helps.