Contributor I

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problem connecting my Apple Music to Sonos One system

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Newly purchased two Sonos One’s. Set up was fine. But I can’t get the app to link to my iTunes library. Goes to link the. I keep getting this message. Any help would be gratefully received. I added BBC Sounds app with no problems at all.

Moderator Note: Modified in accordance with the Community Code of Conduct - email removed.

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Ken_GriffithsAnswer

Hmm.. is the Apple Music App working okay for you - did you try reinstalling that App - if so also try a reset of the Sonos App in ‘Settings/App Preference’. The App will close just slide it off screen and on reopening go past the opening screens and accept the T&C’s etc and if prompted let it connect back to the existing Sonos System, although it may discover your system anyway and then try again.

The only other thing I can think of if that doesn’t work is to check your Country Settings in your Sonos proflle online by going here…

https://www.sonos.com/myaccount/user/profile/

Just make sure it’s correct and if that still fails, then within 20 minutes of trying/failing to connect the AM service in the Sonos App, submit a Sonos diagnostic report from the ‘Settings/Support’ area of the App. Make a note of the reference generated, and when practicable, contact/chat to Sonos Support Staff about the matter via this LINK and see what they can suggest to resolve the matter.

Hope that assists.

Ken_Griffiths

Assuming your iDevice meets these requirements…

https://support.sonos.com/en-us/article/sonos-app-requirements

Maybe try this, goto the iDevice main settings and log-out of ‘Media & Purchases’ in your account area and log back in again and check your Apple Music App is working okay on the device - if not, remove and reinstall the Music App and then when working, try the AM music service setup again in the Sonos App.

Hope that works for you

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J

JF HighlandsAuthor

Contributor I

Many thanks Ken. Will try that.

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J

JF HighlandsAuthor

Contributor I

Sorry Ken. Didn’t work. Same message still popping up on device

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Ken_GriffithsAnswer

Hmm.. is the Apple Music App working okay for you - did you try reinstalling that App - if so also try a reset of the Sonos App in ‘Settings/App Preference’. The App will close just slide it off screen and on reopening go past the opening screens and accept the T&C’s etc and if prompted let it connect back to the existing Sonos System, although it may discover your system anyway and then try again.

The only other thing I can think of if that doesn’t work is to check your Country Settings in your Sonos proflle online by going here…

https://www.sonos.com/myaccount/user/profile/

Just make sure it’s correct and if that still fails, then within 20 minutes of trying/failing to connect the AM service in the Sonos App, submit a Sonos diagnostic report from the ‘Settings/Support’ area of the App. Make a note of the reference generated, and when practicable, contact/chat to Sonos Support Staff about the matter via this LINK and see what they can suggest to resolve the matter.

Hope that assists.

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Airgetlam

Might be worth deleting that image, since it contains your email address…

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Bruce

J

JF HighlandsAuthor

Contributor I

many thanks Ken. I’ve been travelling last few days. But will have another bash when I get home.

Good point Airgetlam. I didn’t spot the screenshot had my address. But the moderator seems to have picked it up in my absense and deleted it for me.

cheers

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J

JF HighlandsAuthor

Contributor I

I figured it out! You have to be fully subscribed to Apple Music and not just iTunes. So I’ve subscribed and all is good and working a treat 😊👍 many thanks again for your help

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