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Avid Contributor I
January 27, 2021
Answered

Pocketcasts - Error, Unable to play, song not encoded properly or the connection was lost

Has anyone else seen this error? The encoded error as well as the lost connection error are persistent & I have tried changing network channels, I have tried rebooting the system and I have tried uninstalling the service and adding it again.

 

The error codes persist despite these troubleshooting strategies.

 

Anyone else having this issue or have any suggestions?

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James L.
James L.Answer
Retired Community Staff
March 26, 2021

The latest update on S2 contains some fixes that hopefully resolve this issue across multiple podcast services. Please do get in touch with customer care if you continue to experience this problem on S2 version 13.0 or later :smile:

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

31 replies

Trending Lyricist I
June 14, 2021

I'm not sure why this post is marked 'answered' the issue is still present? Does anyone know what Sonos is doing on this issue at the moment?