Avid Contributor I

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Pocketcasts - Error, Unable to play, song not encoded properly or the connection was lost

31 replies
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Has anyone else seen this error? The encoded error as well as the lost connection error are persistent & I have tried changing network channels, I have tried rebooting the system and I have tried uninstalling the service and adding it again.

The error codes persist despite these troubleshooting strategies.

Anyone else having this issue or have any suggestions?

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James L.Answer

Retired Community Staff

The latest update on S2 contains some fixes that hopefully resolve this issue across multiple podcast services. Please do get in touch with customer care if you continue to experience this problem on S2 version 13.0 or later :smile:

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James L.Answer

Retired Community Staff

The latest update on S2 contains some fixes that hopefully resolve this issue across multiple podcast services. Please do get in touch with customer care if you continue to experience this problem on S2 version 13.0 or later :smile:

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

J

JDR

Lyricist III

The latest update on S2 contains some fixes that hopefully resolve this issue across multiple podcast services. Please do get in touch with customer care if you continue to experience this problem on S2 version 13.0 or later :smile:

Excellent thank you so much for pushing this ahead!

T

talk2frank

Trending Lyricist I

The latest update on S2 contains some fixes that hopefully resolve this issue across multiple podcast services. Please do get in touch with customer care if you continue to experience this problem on S2 version 13.0 or later :smile:

The issue is still present and has not been fixed (android all latest updates as of 27th march 2021)

Will not play any podcasts which are partially played (pause and resume or played previously). This is a faukt with the Sonos side tech (app) which has required a bug fix for quite some time now, do we not have any feedback from Sonos app dev to advise?

James L.

Retired Community Staff

The latest update on S2 contains some fixes that hopefully resolve this issue across multiple podcast services. Please do get in touch with customer care if you continue to experience this problem on S2 version 13.0 or later :smile:

The issue is still present and has not been fixed (android all latest updates as of 27th march 2021)

Will not play any podcasts which are partially played (pause and resume or played previously). This is a faukt with the Sonos side tech (app) which has required a bug fix for quite some time now, do we not have any feedback from Sonos app dev to advise?

As I mentioned in my previous post, our engineers have confirmed fixes for the S2 version of the app. If you’re running S1 then this issue isn’t solved yet. If you are on S2, and still experiencing the issue, please contact customer care.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

T

talk2frank

Trending Lyricist I

I am on s2 version of the app with everything updated and have contacted customer care multiple times, I'm just making it clear here gor the community that his issue has not yet been answered fully and we're still waiting for this fix? Was hoping to get extra information as customer care don't know anything?

T

talk2frank

Trending Lyricist I

As an update, Sonos support are aware that this has nog yet been fixed and are still working on it. I've also found some odd behaviour in that some podcasts aren't affected by the issue. It seems to be those that are not subscribed to, i.e. you are not also subscribed to them in pocketcasts app.

It might be that the 2 apps in the phone are generating conflicting data and the sosos app, rather than resolving the error by streaming the app just breaks and throws up random error 'toast' messages.

Come on guys get this fixed!!!

T

Tudz Drkl

Contributor I

Why is this fixed on S2 but not S1? Some of us can’t afford to go out and buy a new speaker every time sonos decides to retire support for older hardware.

Xander P

Retired Sonos Staff

Hi @Tudz Drkl, we’re continuing to look in to this for both S1 and S2 systems - no news to share as of yet, however we’ll post any updates as we get them :slight_smile: