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HozZeS
Contributor I
December 31, 2022

Plex - Unable to browse music

  • December 31, 2022
  • 29 replies
  • 1449 views

So I have this issue, I believe since Sonos version 14.20.1, that I'm unable to 'browse' my Plex content via the Sonos iOS app and Sonos Controller for PC.

I can search content and play via the Sonos iOS app and Sonos Controller for PC, but unable to browse the content. I also restored my Plex music server to a previous version so I'm really sure it's related to the latest version of Sonos 14.20.1

Do you members also experiencing this issue?

Sonos 14.20.1
Plex 1.30.0.6486

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    29 replies

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    controlav
    controlav
    Lead Maestro
    January 2, 2023

    The Plex log is just for the local device, but the problem is between the Sonos app and the Plex Service, not the local Plex instance. IYou could install my Windows app (see profile) which will at display the underlying error message instead of “unable to browse music”. Have you asked Plex to look into this?

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Ken_Griffiths
    Ken_Griffiths
    January 2, 2023

    @HozZeS 

    Is UPnP auto-port forwarding enabled on your Router? If not, give that a try and see if that resolves the Plex issue.

    HozZeSAuthor
    Contributor I
    January 3, 2023

    The Plex log is just for the local device, but the problem is between the Sonos app and the Plex Service, not the local Plex instance. IYou could install my Windows app (see profile) which will at display the underlying error message instead of “unable to browse music”. Have you asked Plex to look into this?

    So I installed Phonos Universal application on my windows machine and the same issue persist, the error is an ‘Unexpected error.’

    As for the Plex community I didn't raised the issue yet, let me do that.

     

    HozZeSAuthor
    Contributor I
    January 3, 2023

    @HozZeS

    Is UPnP auto-port forwarding enabled on your Router? If not, give that a try and see if that resolves the Plex issue.

    UPnP is enabled on the interface (LAN) were all Sonos devices and client devices exists.
    As for the Plex instances, they exists in the DMZ due security reasons and there are NAT rules in place so that the Plex instances are reachable from the Internet.
    Traffic LAN > DMZ is allowed.

    controlav
    controlav
    Lead Maestro
    January 3, 2023

    The Plex log is just for the local device, but the problem is between the Sonos app and the Plex Service, not the local Plex instance. IYou could install my Windows app (see profile) which will at display the underlying error message instead of “unable to browse music”. Have you asked Plex to look into this?

    So I installed Phonos Universal application on my windows machine and the same issue persist, the error is an ‘Unexpected error.’

    Progress: after you get the error in my app, go to Settngs / Help via Email, when the email opens, Paste into it (as the clipboard should contain some good stuff), and send me that.

     

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Ken_Griffiths
      Ken_Griffiths
      January 3, 2023

       

      @HozZeS

      Is UPnP auto-port forwarding enabled on your Router? If not, give that a try and see if that resolves the Plex issue.

      UPnP is enabled on the interface (LAN) were all Sonos devices and client devices exists.
      As for the Plex instances, they exists in the DMZ due security reasons and there are NAT rules in place so that the Plex instances are reachable from the Internet.
      Traffic LAN > DMZ is allowed.

      Perhaps also see this link in regards to the ‘NAT loopback’ requirement for Plex to work on Sonos…

      https://forums.plex.tv/t/is-nat-loopback-hairpinning-required-for-sonos-to-work-with-plex/193720/3

        HozZeSAuthor
        Contributor I
        January 3, 2023

         

        @HozZeS

        Is UPnP auto-port forwarding enabled on your Router? If not, give that a try and see if that resolves the Plex issue.

        UPnP is enabled on the interface (LAN) were all Sonos devices and client devices exists.
        As for the Plex instances, they exists in the DMZ due security reasons and there are NAT rules in place so that the Plex instances are reachable from the Internet.
        Traffic LAN > DMZ is allowed.

        Perhaps also see this link in regards to the ‘NAT loopback’ requirement for Plex to work on Sonos…

        https://forums.plex.tv/t/is-nat-loopback-hairpinning-required-for-sonos-to-work-with-plex/193720/3

        NAT Loopback is enabled, I can reach my plex instances via my public IP from internal LAN ( PublicIP:PlexPort), this was the first issue I had to fix previous year when I bought my first Sonos equipment and wanted to stream the music from Plex to Sonos.

        Ken_Griffiths
        Ken_Griffiths
        January 3, 2023

        @MikeV in that link suggests manually forwarding the Plex port which, IIRC, is TCP 32400, albeit you may have set that redirected externally perhaps? - but maybe give that a try (I would leave UPnP enabled for now) and just see if that makes any difference.

        Ken_Griffiths
        Ken_Griffiths
        January 3, 2023

        Also, just in case, check that you have the latest Plex server software installed, which I think currently stands at version 1.30.0.6486

        Ken_Griffiths
        Ken_Griffiths
        January 3, 2023

        I would also try removing and reinstalling the Plex service in the Sonos App, as you never know if the issue may lie there.

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