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HozZeS
Contributor I
December 31, 2022

Plex - Unable to browse music

  • December 31, 2022
  • 29 replies
  • 1449 views

So I have this issue, I believe since Sonos version 14.20.1, that I'm unable to 'browse' my Plex content via the Sonos iOS app and Sonos Controller for PC.

I can search content and play via the Sonos iOS app and Sonos Controller for PC, but unable to browse the content. I also restored my Plex music server to a previous version so I'm really sure it's related to the latest version of Sonos 14.20.1

Do you members also experiencing this issue?

Sonos 14.20.1
Plex 1.30.0.6486

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    29 replies

    controlav
    controlav
    Lead Maestro
    January 1, 2023

    This is a question for Plex, it is their service that is failing to deliver their content.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      106rallye
      106rallye
      January 1, 2023

      What does “unable to ‘browse’ mean to you?

      Ken_Griffiths
      Ken_Griffiths
      January 1, 2023

      So I have this issue, I believe since Sonos version 14.20.1, that I'm unable to 'browse' my Plex content via the Sonos iOS app and Sonos Controller for PC.

      I can search content and play via the Sonos iOS app and Sonos Controller for PC, but unable to browse the content. I also restored my Plex music server to a previous version so I'm really sure it's related to the latest version of Sonos 14.20.1

      Do you members also experiencing this issue?

      Sonos 14.20.1
      Plex 1.30.0.6486

      It’s all working okay for my setup here (see attached screen-capture  - browsing the Plex server by Artist) - I’m using S2 App v14.20 build 70435282 & Plex Server version 1.30.0.6486

      HozZeSAuthor
      Contributor I
      January 2, 2023

      I mean with ‘Unable to browse music' as shown in the attached pictures. I can search the music and play, but not browse the content.

      I did re-authentication and completely remove and re-added the Plex service but the issue still persist.

      Ken_Griffiths
      Ken_Griffiths
      January 2, 2023

      @HozZeS 

      Are you seeing the same thing with a different (mobile) controller. I was using an iPad when I tested it. Maybe there’s something like a firewall/vpn service etc. running on the PC that’s blocking things.

      Music Lover 92
      Lyricist I
      January 2, 2023

      If other music services are not affected, then the issue lies with Plex. you can also try reauthorizing the account there. 

      controlav
      controlav
      Lead Maestro
      January 2, 2023

      What does “unable to ‘browse’ mean to you?

      It is the generic and lame error message that Sonos display when any SMAPI call fails. If they displayed the real error returned by the service or the network stack, a better diagnosis might be possible.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      HozZeSAuthor
      Contributor I
      January 2, 2023

      If other music services are not affected, then the issue lies with Plex. you can also try reauthorizing the account there. 

      So yes, I did and also completely removed Plex services/account and re-added

      HozZeSAuthor
      Contributor I
      January 2, 2023

      @HozZeS

      Are you seeing the same thing with a different (mobile) controller. I was using an iPad when I tested it. Maybe there’s something like a firewall/vpn service etc. running on the PC that’s blocking things.

      The issue is on all my mobile devices (iPhone, iPad, laptop etc).

      I will check the Plex logging this evening, there should be some logs or errors.

      HozZeSAuthor
      Contributor I
      January 2, 2023

       Hi All,

      What I also did to try fixing the issue:

      1. removed my plex-music instance and claimed it back into my Plex environment.
      2. created a new music library in another plex instance, I can search/find content and play, but still cannot browse the content via the Sonos app and Sonos Controller for PC.

      I exported the Plex log file and ​​​​​noticed incoming connections via the WAN from Sonos requesting all kind of data e.g. recent, popular etc. when I selected to Plex as source.
      So it seems that meta data has been requested and sent from the Plex instance to Sonos. I'm not a web guru so maybe you guys see something that could help, hereby a part of the plex log 

      @controlav

      Regards,

      Also here the fail I see in the Sonos app:

       

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