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ECSmith
Contributor I
March 28, 2023
Answered

playing wrong stream?

  • March 28, 2023
  • 25 replies
  • 1024 views

Recently I’ve had an issue where I select a streaming radio station, let’s say CBC (I’m in Canada), it will play a different radio station, often one that was playing before like KEXP. It will display the graphic from the radio station I’ve selected but play a completely different stream.


Usually if I stop and close the app and re-open it it seems to realize what’s going on and play the correct stream but it often takes a couple of tries. I’ve been using Sonos for quite a few years and this is a new issue.

Has anybody else had this happen? 
 

 

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    Best answer by Jamie A

    Hi @ECSmith, welcome to the Sonos Community!

    I’ve seen your post in another thread with a similar issue and I would ask the same questions that were asked in that thread to help figure out what the issue is, which are:

    How is the system connected to your network?

    Do you have any devices nearby your Sonos speakers that could be causing wireless interference?

    Does this happen with other music sources? 

    Closing the app shouldn’t cause any changes, unless you initiate playback when you open the app back up, as the App is just a way to control the system.

    I’d recommend submitting a diagnostics when it occurs and replying here with the confirmation number so I can have a look into your system and you can also reach out to our support team for some live troubleshooting.

    I hope this information helps!

    25 replies

    Show previous replies
    an unique username
    Lyricist I
    December 2, 2023

    Same here. My wife is listening music from a music streaming app now since choosing a radio station from tunein or sonos radio is randomly choosing a station.

    we are about to kick out all Sonos devices. How can you not fix the problem within months? As a workaround let us choose the streaming url ourselves. Why do I need tuneine or sonos radio anyway to listen to a local radio from nowhere city?

    It is just so annoying.

    Dean_25
    Avid Contributor I
    December 11, 2023

    I’ve been having the same issue, often playing the prior stream though the selected one is showing on the screen, with multiple S2 controllers on always-connected tablets, 9 speakers/devices, with one S1 wired to router through an unmanaged switch acting as SonosNet hub with WiFi disabled (WM: 0). Another symptom: blank Recently Played list with the “information isn’t available right now” message. And the station logo/icon may fail to show on one or another controller.

    On another topic entirely: Please, please, PLEASE add an option to have S2 default back to the Now Playing screen a few seconds after choosing source.

    rhinoscope
    Contributor I
    March 8, 2024

    same here. When starting a radio station Sonos will seem to play the chosen station but actually play another - typically the last one playing. I have to retry 2-3 times before the correct one plays. All of my gear is are Sonos One (Gen2)’s and the problem occurs whether I am using phone app or MacOS app. Any chance Sonos will fix this bug?

     

    Moderation Edit: Removed hyperlink.

    Dean_25
    Avid Contributor I
    May 6, 2024

    Still having the problem. Seems related to using a slow tablet running S2, as if the app gets the PLAY command out to the players before the command to choose the selected stream, so it plays the prior one instead. Particularly annoying when I want to wake up to a news feed and get music instead. Lets hope the NEW version of S2 is better about checking the post-command status of the group.

    Airgetlam
    Airgetlam
    May 6, 2024

    As near as I can tell (and we’ll find out tomorrow), the ‘new S2’ is merely a UI refresh, and not a rewrite of the base operating system. 

    It does sound like you’re experiencing network issues, though. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

    Bruce
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