Contributor I

Answered

playing wrong stream?

Forum|Forum|3 years ago
March 28, 2023
25 replies
1024 views

Recently I’ve had an issue where I select a streaming radio station, let’s say CBC (I’m in Canada), it will play a different radio station, often one that was playing before like KEXP. It will display the graphic from the radio station I’ve selected but play a completely different stream.

Usually if I stop and close the app and re-open it it seems to realize what’s going on and play the correct stream but it often takes a couple of tries. I’ve been using Sonos for quite a few years and this is a new issue.

Has anybody else had this happen?

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Best answer by Jamie A

Hi @ECSmith, welcome to the Sonos Community!

I’ve seen your post in another thread with a similar issue and I would ask the same questions that were asked in that thread to help figure out what the issue is, which are:

How is the system connected to your network?

Do you have any devices nearby your Sonos speakers that could be causing wireless interference?

Does this happen with other music sources?

Closing the app shouldn’t cause any changes, unless you initiate playback when you open the app back up, as the App is just a way to control the system.

I’d recommend submitting a diagnostics when it occurs and replying here with the confirmation number so I can have a look into your system and you can also reach out to our support team for some live troubleshooting.

I hope this information helps!

Show previous replies

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ECSmithAuthor

Contributor I

Yes I submitted my diagnostics and I’m still getting this issue on occasion (although maybe 1 out of 10). It’s definitely a bug in TuneIn, it doesn’t happen anywhere else (eg Spotify or my music).

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Airgetlam

I’m curious as to what Sonos said after you submitted your diagnostic and called in?

Bruce

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ECSmithAuthor

Contributor I

I’m curious as to what Sonos said after you submitted your diagnostic and called in?

I didn’t phone them, they didn’t ask me to do that and as you note, engineers don’t like anecdotal feedback anyway. The answer is I’ve had no response.

Airgetlam

If you read the Diagnostics - How do they work? thread, they won’t reach out to you, you need to reach out via phone to Sonos Support .

Anecdotal feedback, when supported by a diagnostic, is likely exactly what they want, so they can look in the diagnostic for reasons of the behaviors in your anecdote.

Bruce

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Thijsmat

Lyricist I

Im having this problem as well. Is there a solution already?

F

foobar42

Lyricist II

Have the same issue - seems to play the last station. Also observed that all speakers are ungrouped when the router is rebooted. Sonos only works here when plugged into the router. Used to be a great product when they first came out, but kind of laughable now. Support is a waste of time - it's always your router or interference even when the sonos is only a few feet from the router and there is no interference.

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Thomas Falke

Lyricist I

I have the same problem. When starting a radio station Sonos will seem to play the chosen station but actually play another - typically the last one playing. I have to retry 2-3 times before the correct one plays.

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dtloken

Lyricist I

I have the same problem as well, is there any resolution to this?

C

chardiman

Lyricist I

Same problem here. Did anyone manage to resolve it ?

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Wdcbrucefan

Lyricist I

Same issue recently and today. Always TuneIn, reverts to prior stream but says it’s playing what I picked.