playing wrong stream?

I’ve been having the same issue recently — maybe the last month or two. I’m using the S1 app, as all my Sonos gear is 1st gen. I suspect the problem started with an app update, as it seemed to start around the same time I started getting the nag banner to upgrade to S2 (which I can’t do with all 1st gen equipment, and the Sonos app should be smart enough to quit asking).

Sometimes (I think) selecting the station from my history would play the right one, when selecting it from the list of stations would not. Restarting the Sonos units didn’t fix it, and neither did restarting the app or rebooting my iPad. I think I mostly fixed it, at least temporarily, by deleting my radio stations and re-adding them, but it still happens occasionally.

Edit: In fact, it is happening now, as I write this. I selected WFMU and it is playing KFJC. Both are listed as “Sonos Radio Station” in my favorites. Now Playing says it is playing WFMU, but it’s not.

Have you provided data via a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

That way, the Support folks would be able to have hard data to pass on to the engineers to investigate the issue, as most engineers I know don’t like ‘anecdotal’ bugs with no data to back them up. 

@Airgetlam, not sure if you’re asking me or @ECSmith, but I have not done any of that yet. I’m still at the stage of looking for solutions that others may have discovered, which is why I’m in the forum.

I found some advice to add station URLs into TuneIn directly, to avoid the preroll ads, and those stations have been playing correctly so far. So if that works I won’t need to go to Sonos Support, but I’m willing to assist with data should it happen again.

Hi sorry for the slow reply, Gmail was sending the updates to Spam, Sheesh.

The issue seems to be with TuneIn Radio only. The other services don't do it - ie Spotify is fine -  and nothing has changed in my Sonos set up since this started happening, so it’s not an issue with nearby devices etc. I’m happy to send in a diagnostics report and will do so next time it happens.

Thanks!

I have experienced a similar issue. I'm on the S2 app. All devices are on WiFi and within close proximity to AP, don't think it is a wireless issue, haven't experienced other playback issues.

Diagnostic is: 675084743

Thanks,

Russ

Hi Jamie, my diagnostics number is 905038140. TuneIn was super weird this morning, hopefully it will show why.

Thanks,

I’ve had this same problem with TuneIn for about 2 months.  On May 1st I submitted two different diagnostics when the problem was occurring.  The diagnostics numbers for those instances are 1252380564 and 1639007432.  I called Sonos customer support on May 4th when I was having the same problem.  He instructed me to do various things while he was watching on his end.  I have a Boost that is connected to my modem via a Sonos provided cable.  He told me the cable was faulty.  Just to confirm that diagnosis he had me plug the same cable directly into one of my Sonos speakers - bypassing the Boost.  He came up with the same diagnosis - faulty cable and that I needed to get a new cable.  I have tried a total of 3 different cables - all provided by Sonos and I continue to have the same problem.  I find it hard to believe that 3 different cables (all provided by Sonos) are faulty.  The cables provided to me all came with various components I’ve purchased from Sonos.  Either Sonos is doing a poor job of sourcing (or manufacturing) these cables or the cables aren’t the problem and the problem is in the Sonos system somewhere.  The Sonos customer service rep told me to reference this number if i continue to have problems - 04956841.     

Sonos - i’ve provided you with 3 different numbers to research this issue.  There are 2 other diagnostics numbers listed earlier in this thread -  675084743 and 905038140.   You’ve either got a problem with the cables you provide or some sort of system problem.  You market yourself as a provider of top quality products. That hasn’t been my experience.  Last year my play 5 just quit working for no reason.  That left me wondering why i spent $500 for that speaker.  Now i’m either stuck with faulty cables provided by you or stuck with a faulty Sonos app.  It leaves me wondering if those of us who have older components that were purchased (when the S1 app was in place) are being left out in the cold.  Please figure this out.  

UPDATE TuneIn seems to have settled down and is working reliably now. I’m not getting the old streams anymore, and it has been connecting fine. Thanks.

I have this issue sine approx 2 months. TuneIn plays the wrong stream 2 out of 3 times or so. What is the resolution?