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Jason3003
Contributor I
January 26, 2026
Answered

Playing iTunes through windows PC to Sonos Era 300

  • January 26, 2026
  • 2 replies
  • 44 views

Trying to play music from itunes on my pc through my Sonos Era 300.

It would appear itunes is able to identify the speaker, but when selected there is no output.

The Era 300 is labelled “Living Room”

 

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Best answer by Airgetlam

However, there’s some possibility that the implementation of AirPlay 2 given to the Windows machines for connection has issues, based on the threads in this forum. If the previous suggestion I made doesn’t clear the issue, I’d certainly submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

2 replies

Airgetlam
Airgetlam
January 26, 2026

I think I just explained in your other thread how to reboot your network. I’d try that first, it sounds like there may be an issue with your Era 300 which might be cleared by following that process. 

Bruce
Airgetlam
AirgetlamAnswer
January 26, 2026

However, there’s some possibility that the implementation of AirPlay 2 given to the Windows machines for connection has issues, based on the threads in this forum. If the previous suggestion I made doesn’t clear the issue, I’d certainly submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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