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tcaiazza
Contributor I
January 24, 2021
Answered

Play1 No Longer Recognizes Music Library After S2 Update

I updated to the S2 app on mobile and laptop and now I can’t play anything that isn’t streaming through Spotify. And the only reason I can do that is bc I do it through Spotify Connect NOT the S2 app. What are my options here? There’s absolutely nothing wrong on my end, I’ve already tried the general troubleshooting steps and the fact that the Sonos player works through a non-Sonos application indicates the app is the problem. 

 

 

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Corry P
Corry PAnswer
Sonos Staff
March 1, 2021

Hi @tcaiazza, thanks for your post.

Are you still having an issue with this?

Please uninstall the Sonos app from your Mac, download it from our downloads page and reinstall it. Once installed, repeat the steps described above by @Smilja :

  1. Open System Preferences on your Mac.
  2. Click on Security > Privacy.
  3. Under the Privacy tab, click on Full Disk Access.
  4. Check the box next to Sonos Library Server.
  5. Open the Sonos app.
  6. Update your music library by going to Manage > Update Music Library Now.

Navigate back to Music Library menu under the Select a Music Source section, and you will now be able to browse your library.

  1. Open the Sonos app for macOS or Windows.
  2. From the Manage menu, select Music Library Settings.
  3. Click + (plus) on macOS, or Add if you are using Windows.
  4. If you use iTunes or are not sure where your music is stored, select My Music folder. If your music is not located in the My Music folder, select the appropriate option.
  5. Type in your computer’s password if prompted and follow the on-screen instructions to complete adding your music library. Depending on the size of your music library, it may take several minutes to index.

Though please remove any existing entries in Music Library Settings with the “-" button before adding.

If this doesn’t help, please get in touch with our technical support team who will be able to get exact error codes from your system and address them specifically. 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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17 replies

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ratty
ratty
January 25, 2021

Someone who uses macOS and iTunes needs to comment. 

Smilja
Smilja
January 25, 2021

@tcaiazza, Does the following make any difference?

 

  1. Open System Preferences on your Mac.
  2. Click on Security > Privacy.
  3. Under the Privacy tab, click on Full Disk Access.
  4. Check the box next to Sonos Library Server.
  5. Open the Sonos app.
  6. Update your music library by going to Manage > Update Music Library Now.

Navigate back to Music Library menu under the Select a Music Source section, and you will now be able to browse your library.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
tcaiazzaAuthor
Contributor I
January 25, 2021

Thank you for your help!

tcaiazzaAuthor
Contributor I
January 25, 2021

@Smilja Thanks for reaching out. I don’t have “Sonos Library Server” as an option for this. Perhaps that’s part of the problem?

Smilja
Smilja
January 25, 2021

@Smilja Thanks for reaching out. I don’t have “Sonos Library Server” as an option for this. Perhaps that’s part of the problem?

 

The music files stored on your laptop, are these purchased tracks or albums? Have you tried removing the file share and set it up anew?

 

  1. Open the Sonos app for macOS or Windows.
  2. From the Manage menu, select Music Library Settings.
  3. Click + (plus) on macOS, or Add if you are using Windows.
  4. If you use iTunes or are not sure where your music is stored, select My Music folder. If your music is not located in the My Music folder, select the appropriate option.
  5. Type in your computer’s password if prompted and follow the on-screen instructions to complete adding your music library. Depending on the size of your music library, it may take several minutes to index.
»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
tcaiazzaAuthor
Contributor I
January 25, 2021

Sadly that did not work. Thank you though! The library settings already indicate that it has access to both my itunes and to the my music folder. the songs show up in the app but when you try to play it says it cannot connect to the itunes folder where that song lives. This only started happening when I upgraded. 

Corry P
Corry PAnswer
Sonos Staff
March 1, 2021

Hi @tcaiazza, thanks for your post.

Are you still having an issue with this?

Please uninstall the Sonos app from your Mac, download it from our downloads page and reinstall it. Once installed, repeat the steps described above by @Smilja :

  1. Open System Preferences on your Mac.
  2. Click on Security > Privacy.
  3. Under the Privacy tab, click on Full Disk Access.
  4. Check the box next to Sonos Library Server.
  5. Open the Sonos app.
  6. Update your music library by going to Manage > Update Music Library Now.

Navigate back to Music Library menu under the Select a Music Source section, and you will now be able to browse your library.

  1. Open the Sonos app for macOS or Windows.
  2. From the Manage menu, select Music Library Settings.
  3. Click + (plus) on macOS, or Add if you are using Windows.
  4. If you use iTunes or are not sure where your music is stored, select My Music folder. If your music is not located in the My Music folder, select the appropriate option.
  5. Type in your computer’s password if prompted and follow the on-screen instructions to complete adding your music library. Depending on the size of your music library, it may take several minutes to index.

Though please remove any existing entries in Music Library Settings with the “-" button before adding.

If this doesn’t help, please get in touch with our technical support team who will be able to get exact error codes from your system and address them specifically. 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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