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P-e
Contributor I
January 10, 2020
Question

Play 5-Line in delay of 3s

Hi,

 

I have a pair of Play 5 + Sub and a computer connected to one of the Line In.

It used to work perfectly fine until one the Play 5 was not visible - it lost Wifi settings - I got it back online, and now I have a 3s delay between the image on screen and the sound throuh the Play 5… It worked nicely for many years !

 

It also happened 8 days ago to another french relation.

 

I tried:

  • No Compression
  • Changing the volume / level of the inpu
  • Changing sonosNet Channel (1,6,11)

But nothing works, and support does not have a solution..

I feel desperate as it makes the system useless: 3s of delay is terrible !!

 

Cheers

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6 replies

John B
January 10, 2020

Hi. There is a known current issue whereby the compression gets stuck in Compressed  mode even when you have apparently changed the setting to uncompressed. 

I am sure that there will be a fix, but Sonos never promise timescales. 

P-eAuthor
Contributor I
January 10, 2020

Thanks for yhe answer

Hi. There is a known current issue whereby the compression gets stuck in Compressed  mode even when you have apparently changed the setting to uncompressed. 

I am sure that there will be a fix, but Sonos never promise timescales. 

 

Is it there since a long time ? 

 

Cheers,

Pe

Ryan S
Ryan S
Retired Sonos Staff
January 10, 2020

Sounds like John’s on the right track here. We’re working on that issue now. 

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TTKT_WA
Lyricist II
July 20, 2020

I have the same problem but the delay is 2.3 (two point three) seconds and applies to line-in only, and it has only appeared after a reset due to non-connection on 17 June 2020.

This is a serious problem given my use of the system with on-screen audio editing,  and tech support appears to have no answer and no “repair facility”. 6 months is a long time. Any ideas appreciated! Thanks, Tim T.

Lincoln Azaro
Lyricist I
July 29, 2020

Same problem here, anyone with a solution?

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