Producer I

Answered

Planet Radio

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I usually listen to Scala Radio, which is available through Planet Radio. This morning when I opened the Sonos app it opened onto the Settings page (I haven’t been on that page for ages) When I went back to my home page and tried to play Scala I got a message saying that Planet Radio was not available in my country. I tried going back to settings took out Planet Radio to see if reinstalling it would help but when I search for it it’s no longer there. Anyone else having this problem or know of a solution please?

I HAVE JUST FOUND OUT PLANET RADIO HAVE CHANGED THEIR NAME TO RAYO. THIS CAN BE ADDED AND ALL IS WELL AGAIN (Would have been handy for Planet Radio to let us know that this was happening!)

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alip43Answer

Producer I

I’m having the same issue, says Planet Radio isn’t available in my country (UK) so won’t play radio stations so now get woken up by the Sonos chimes.

Hi - see my amendment in original post 👍🏻

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edge306

Trending Lyricist II

Yes JRW2017, this is exactly what I did (again!) too. Hopefully it’ll stick and not need doing again any time soon. Seems most likely Planet/Rayo/Bayer are changing things in the background and we’re just seeing the end result...

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Angel159

Contributor II

Hi all. I had this (Jazz FM) and Sonos live chat very helpful pointing me toward Rayo. No one had told them either! But then today, woken up by the dreaded chimes again. Went into the app only to find Rwyo now not available in this country. Deleted and re-instwlled and all is well. I hope I get Jazz FM tomorrow. This has been communicated/ managed appallingly by the parent company. £3.99 a month I pay for ad free, it's really poor.

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Wilf_1

Contributor I

I added Rayo successfully 2 days ago, and it worked, but then broke again. Just deleted and re-added as recommended above, and it’s working again. Let’s hope it’s solid from now on.

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Twiz999

Lyricist I

...And now this is a daily problem.

Ah well, other stations are available.

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Airgetlam

Have you communicated with Rayo? Since this isn’t happening with any other stream, I would guess that it’s not a Sonos issue, but something on their end…which they may not be aware of.

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Bruce

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k9surf

Contributor I

Mine keeps saying network issue when I try to authorsie the app, even though all other apps play fine and sonos is connected. Anyone else have this?

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alisoncms2

Lyricist I

Same issue here, says unable to play radio station. Have signed into Rayo again but no change as yet.

update : it was defaulting to the old saved stations and I had to search again and use Rayo as the search source which then brings up all the local versions of the station you want to find..

hope this help if you get stuck

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Sparkysdog

Lyricist I

I've been having issues with Rayo, I listen to planet rock and it keeps dropping out for a few seconds off every other song.

I've swapped to the radioplayer app and it works fine, my issue is I'm paying for premium (add free) it's frustrating enough with the "make me a winner" promotion 3 or 4 times an hour.

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Airgetlam

All Sonos does is point the speaker to the Rayo server that Rayo says to use, Sonos don’t operate that server themselves. You may want to reach out directly to the folks at Rayo, since you’re paying them a subscription fee. They’re more likely to listen to you.

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Bruce

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Sparkysdog

Lyricist I

Thanks, I'll email Rayo and see what they have to say.

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