Planet Radio

Absolutely agree - It would have been nice (and professional) for Planet Radio to announce the change properly

I have it in list to add, but then says no network available when it try’s to add it (network has no problems at all….) only way I can play is by airplaying to speaker from ghr app.

Try a reboot of your router, followed by the Sonos speaker(s), and see if it works then. If not, call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Same problem here. Usually listen to Absolute Radio Premium Channels through Sonos but no longer there!

Have added Rayo but despite rebooting etc message says ‘not available in your country’.

However have been able to play Absolute through their App and clicking on Airplay button shows Sonos speaker (when switched on) which you then select. Details are then shown in Sonos controller when returning there including playing on multiple speakers!

Bit of a convoluted solution but works absolutely fine….

MH

I posted this in another thread…

In your online Sonos account, change your location to elsewhere, save and then back to the UK

Now using the Sonos app check for updates, this forces the services list to update.

Thanks Belly M

Followed your guidance and now working perfectly.

Not sure why Planet Radio couldn’t have sent a notification to account holders to advise users.

MH

I notice Rayo/Planet was all messed up again and not playing again today.  Had to remove and re-add again today (including all favourite shortcuts again!)

Thanks for this.  I tried but where I was it seemed to need a full, correct & valid address (and phone number!) before the change would save.  Presumably I was in the wrong place?  I logged into sonos.com with my account details and went Profile to make the change - is this right or if not what was I doing wrong please?  I got Rayo playing again my removing & re-adding the service as mentioned already, but I don’t really want to be doing it each & every day if I can help it...

Yes, your online Sonos account need to be populated along with the Country, once done should work continuously but if not you will have to call Sonos as there is absolutely no need to do it daily.

I have had problems for a couple of days (following the disappearance of the Planet Radio Music Service) when using Rayo, including the not being in the correct country issue (which was not related to any of my account settings).  I’ve also called Sonos support who are aware of the issue (but still trying to understand it).  In the course of a long support call with diagnostics being sent, I finally suggested removing the Rayo Music service (there was no option to re-authorise) and adding it up again.  This worked and once more I can use the Rayo Music Service and access all the radio stations - Sonos also thanked me for giving them a solution to the current problem.

I’m sure it will get fixed, but at least there is a short-term fix if you lose access.

Hope his helps!