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alip43
Producer I
Dec 14, 2023 6:20 AM UTC
Answered

Planet Radio

I usually listen to Scala Radio, which is available through Planet Radio. This morning when I opened the Sonos app it opened onto the Settings page (I haven’t been on that page for ages) When I went back to my home page and tried to play Scala I got a message saying that Planet Radio was not available in my country. I tried going back to settings took out Planet Radio to see if reinstalling it would help but when I search for it it’s no longer there. Anyone else having this problem or know of a solution please?

I HAVE JUST FOUND OUT PLANET RADIO HAVE CHANGED THEIR NAME TO RAYO. THIS CAN BE ADDED AND ALL IS WELL AGAIN (Would have been handy for Planet Radio to let us know that this was happening!)

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    alip43Answer
    Producer I
    Dec 14, 2023 7:08 AM UTC

    I’m having the same issue, says Planet Radio isn’t available in my country (UK) so won’t play radio stations so now get woken up by the Sonos chimes. 

    Hi - see my amendment in original post 👍🏻

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    30 replies

    Richguy
    Lyricist I
    Dec 14, 2023 6:35 AM UTC

    I’m having the same issue, says Planet Radio isn’t available in my country (UK) so won’t play radio stations so now get woken up by the Sonos chimes. 

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    alip43AuthorAnswer
    Producer I
    Dec 14, 2023 7:08 AM UTC

    I’m having the same issue, says Planet Radio isn’t available in my country (UK) so won’t play radio stations so now get woken up by the Sonos chimes. 

    Hi - see my amendment in original post 👍🏻

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      edge306
      Trending Lyricist II
      Dec 14, 2023 7:10 AM UTC

      Same issue here too.  It does play ok using the TuneIn service on Sonos though...

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      edge306
      Trending Lyricist II
      Dec 14, 2023 7:11 AM UTC

      Thanks for the Rayo info though, I’ll have a look for it here…

       

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        edge306
        Trending Lyricist II
        Dec 14, 2023 7:22 AM UTC

        Completely agree that Planet Radio could have let us know about the change.  It’s a pain as any stations added as Favourites now need removing and re-adding using the new/renamed service.  Thanks Planet!

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        Michael_90
        Contributor I
        Dec 14, 2023 8:28 AM UTC

        Thanks for sorting this Alip43 

        i wondered what the heck was going on especially as I was abroad yesterday so getting a message saying I couldn’t use it in “your country “ really threw me. 
        i recommend greatest hits premium cuts out all the adverts 

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          adycrowson
          Lyricist I
          Dec 14, 2023 8:28 AM UTC

          Thanks alip43. now connected as Rayo and working ok

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            Fims
            Contributor I
            Dec 14, 2023 10:31 AM UTC

            Had same issue last couple of days but I don’t have Rayo in my list either!

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            edge306
            Trending Lyricist II
            Dec 14, 2023 10:46 AM UTC

            Had same issue last couple of days but I don’t have Rayo in my list either!

            Is it not available to add as a new Service?  Go to Settings - Services & Voice, then + Add a Service.  It should be listed there.  You can also remove the old Planet one now , I suppose...

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            Fims
            Contributor I
            Dec 14, 2023 11:30 AM UTC

            Had same issue last couple of days but I don’t have Rayo in my list either!

            Is it not available to add as a new Service?  Go to Settings - Services & Voice, then + Add a Service.  It should be listed there.  You can also remove the old Planet one now , I suppose...

             

            Nope. Don't have it

             

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