Contributor II

Pinning Network Folder to Home

Forum|Forum|2 years ago
May 27, 2024
8 replies
600 views

Don’t get me started on the way Sonos has treated our own music collections in the new app. Despicable, and instead of being excited about buying new Sonos hardware this year, I am now looking elsewhere.

I was finally able to add my network music files back, that had oddly disappeared after the new app update (using the desktop app). Now, I browse to a location and “pin” it to my home screen (which works fine) - but when I go to my home screen there is an error saying the pinned collection is no longer available, and should be deleted. WTF??

Moderator Note: Modified in accordance with the Community Code of Conduct.

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nik9669a

Senior Virtuoso

Don’t get me started on the way Sonos has treated our own music collections in the new app. Despicable, and instead of being excited about buying new Sonos hardware this year, I am now looking elsewhere.

I was finally able to add my network music files back, that had oddly disappeared after the new app update (using the desktop app). Now, I browse to a location and “pin” it to my home screen (which works fine) - but when I go to my home screen there is an error saying the pinned collection is no longer available, and should be deleted. WTF??

Moderator Note: Modified in accordance with the Community Code of Conduct.

Your post suggests you’re part of the Beta testing. My understanding is that to say so is in breach of the T’s and C’s of the Beta program.

Ken_Griffiths

@dindale,

I would perhaps contact Sonos support and perhaps put this through to them as a ‘feature request’ for the new Sonos App. I think the indications are that the ‘pinned folders’ from a local library now show with a label alongside, stating they are no longer available/supported (or words similar) on the Home Screen.

Here is the link to contact them…

https://support.sonos.com/s/contact

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dindaleAuthor

Contributor II

I don't see this as a feature request. It's a bug. The app allows you to select and pin a network folder to the home screen - and on the home screen the pinned item is unusable and indicates it should be deleted.

Ken_Griffiths

I don't see this as a feature request. It's a bug. The app allows you to select and pin a network folder to the home screen - and on the home screen the pinned item is unusable and indicates it should be deleted.

Maybe …but the Sonos App developers have put that label next to the ‘pinned folder’ to tell the user that the item is ‘not supported’ on the Home Page and to edit/remove the pinned folder.

So it strikes me that this is a ‘deliberate’ action, to let a user know they need to remove the pinned item. Someone has put the message there for a reason.

Whether it’s a bug, or intentional, I don’t think it matters. If you want the feature restored you may need to put that request into Sonos to let them know and see what they say it.

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omnipheasant

Contributor II

I would like to support the indignation of the first poster. The “upgrade” of the app is another ham-handed, arrogant “we did a good thing and you figure out a way to handle it” move by Sonos that implicitly banks on the fact that Sonos system owners are hooked and so have to put up with getting system changes thrown at them when the devs are pleased with their latest concoction.

Right now, after not being able to find folders on my server but at least being able to listen to Spotify, I’m told that I need to update. When I try to do that I get a message that my components are not recognized and I should reboot. So I go to my laptop, it’s usually more stable. The update fails, I have to try again. I’m then asked for my email and pw. On and on.

I would never recommend investing in a Sonos setup to a friend.

Ken_Griffiths

I would like to support the indignation of the first poster. The “upgrade” of the app is another ham-handed, arrogant “we did a good thing and you figure out a way to handle it” move by Sonos that implicitly banks on the fact that Sonos system owners are hooked and so have to put up with getting system changes thrown at them when the devs are pleased with their latest concoction.

Right now, after not being able to find folders on my server but at least being able to listen to Spotify, I’m told that I need to update. When I try to do that I get a message that my components are not recognized and I should reboot. So I go to my laptop, it’s usually more stable. The update fails, I have to try again. I’m then asked for my email and pw. On and on.

I would never recommend investing in a Sonos setup to a friend.

The new Sonos App is only available on iOS and Android mobile devices - the desktop controller Apps are mostly in maintenance mode. Maybe check for updates using your mobile App Store instead and then check for ‘firmware’ updates afterwards via "Settings/System Settings/Manage/System Updates"

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Thin_Man_Spits

Contributor I

Anything new from Sonos on this? I am using the most current Sonos app, firmware is up to date. Yet, immediately after successfully creating a new Pinned Collection, and I’m getting the infuriating,

“No longer available. Select Edit Home to remove it.”

I'm merely attempting to access Shared Music folders on my new Western Digital MyCloud, not trying to launch a space shuttle, for Christ’s sake. Guess I’ll go tilt at windmills with Support now (I will update this thread with my results).

Agree w/Omnipheasant: I wouldn’t wish Sonos on my worst enemy after the recent app “upgrade”.

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Thin_Man_Spits

Contributor I

I don't see this as a feature request. It's a bug. The app allows you to select and pin a network folder to the home screen - and on the home screen the pinned item is unusable and indicates it should be deleted.

Maybe …but the Sonos App developers have put that label next to the ‘pinned folder’ to tell the user that the item is ‘not supported’ on the Home Page and to edit/remove the pinned folder.

So it strikes me that this is a ‘deliberate’ action, to let a user know they need to remove the pinned item. Someone has put the message there for a reason.

Whether it’s a bug, or intentional, I don’t think it matters. If you want the feature restored you may need to put that request into Sonos to let them know and see what they say it.

Dindale, believe me: I’m pissed, too. We’re merely asking for the same “Pinned Folder” functionality that existed before the so-called upgrade. But, unfortunately, Ken’s right: according to my recent encounter with Sonos Support on this issue (6/18/24), they are not considering this to be a “bug” (they closed my ticket), but a deprecated feature.

bottom line: we can beg them to put the Pinned Folder feature back. But it’s up to them…

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