Skip to main content
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Coolie1101Answer
Contributor I
Nov 24, 2023 10:17 AM UTC

Resolved by uninstalling and reinstalling the app, thanks.

View in thread

7 replies

Corry P
Corry P
Sonos Staff
Nov 20, 2023 12:55 PM UTC

Hi @Coolie1101 

Welcome to the Sonos Community!

I was unable to reproduce this issue in my own testing. I recommend you remove your YouTube Music account from Sonos and re-add it, and test again:

Remove a music service account from Sonos 

Add a music service to Sonos

It may also help to reboot your speakers, router and/or phone.

If none of this fixes the issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

 

Translate
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Coolie1101Author
Contributor I
Nov 23, 2023 8:57 PM UTC

Didn't work, issue still persist. 

Translate
Airgetlam
Airgetlam
Nov 23, 2023 9:49 PM UTC

What did the technical support team when you called in?

Translate
Bruce
Coolie1101Author
Contributor I
Nov 24, 2023 2:41 AM UTC

All mentioned above which actually fixed the desktop app but not on mobile, pic attached.

 

Translate
Corry P
Corry P
Sonos Staff
Nov 24, 2023 10:00 AM UTC

Hi @Coolie1101 

According to the notes of your case, a different YouTube Music account was tested on your system and was found to work. As I am also unable to recreate your issue (see below), I can only now recommend that you contact YouTube Music regarding your account specifically.

I hope they are able to assist.

Translate
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Coolie1101AuthorAnswer
    Contributor I
    Nov 24, 2023 10:17 AM UTC

    Resolved by uninstalling and reinstalling the app, thanks.

    Translate
    Corry P
    Corry P
    Sonos Staff
    Nov 24, 2023 12:01 PM UTC

    Hi @Coolie1101 

    That is weird, but thank you for updating the thread!

    I’m glad to hear you found a solution.

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Terms & ConditionsAccessibility statement