Contributor I

Question

No Access to my music library, Sonos playlists gone !

Forum|Forum|2 years ago
May 17, 2024
18 replies
549 views

I suspect my problems are relating to the new app, but I am now unable to access my stored music on my networked hard drive. My Sonos playlists have completely disappeared. For someone who has spent hours compiling these playlists and with a vast amount of music available on my hard drive I am feeling totally let down by Sonos. I’ve built my whole music listening experience around the Sonos system and 90 % of it has been taken away for this “upgrade”! The app is not easy to navigate, there is no ability to create a playlist, you cannot add to queue or edit! No access to a local library. I cannot believe this has been rolled out with so many functions that were the mainstay of Sonos being removed. Basically all I am able to do is stream music services only.
Is there any way of going back to the old app or a “work around” to access my own music and restore my playlists?

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1

1900s

Lyricist I

I lost vast hours of playlists, lovingly curated, which I can no longer access. Sonos has managed to undo all of the features that made Sonos so appealing to us when we bought it.

L

LSH

Lyricist I

Agree completely. My playlists were all created within the Sonos app, I NEED THEM BACK IMMEDIATELY

D

donham

Lyricist III

I have found this, but I have no idea what a nas drive is, and or whether it will fix the problem? Can anyone help?

https://support.sonos.com/en-gb/article/use-a-nas-drive-with-sonos

N

nige p

Trending Lyricist I

Same problem, bitterly disappointed and dissatisfied with Sonos, lots of playlist created all gone. It’s like someone has raided my home and pinched a load of albums, scattered them all over the place and stuff superglue in the record player. I’ve actually been in from the start and always raved about the system and functionality, but no more. SONOS, this really does need fixing and quickly, I’ve spent hundreds on your kit and this app is completely unacceptable.

A

agd3

Lyricist III

Totally agree. My library added for a little while on Saturday, enough to remind me how much I missed it and then went away again. Waiting for the add library function back on the app and all sharing bugs created by Sonos to be gone.

jgatie

Same problem, bitterly disappointed and dissatisfied with Sonos, lots of playlist created all gone. It’s like someone has raided my home and pinched a load of albums, scattered them all over the place and stuff superglue in the record player. I’ve actually been in from the start and always raved about the system and functionality, but no more. SONOS, this really does need fixing and quickly, I’ve spent hundreds on your kit and this app is completely unacceptable.

What solution you use will depend on where your library is housed (it’s not gone anywhere, Sonos is read only in regards to the library. It couldn’t get rid of it if it wanted to). Is yours on a PC, a Mac, or a network drive of some sort?

D

donham

Lyricist III

Ok thank you all for your help. After getting so frustrated I decided that I had no other option than to call Sonos directly. It did take about 20 mins to get connected on a freephone number, but when I got through they very quickly fixed the problem. Thank you all for all your help.

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nige p

Trending Lyricist I

I have a lot of music on a Mac, ripped CDs which a long while back I spent ages getting the album artwork to show on the SONOS app, quite a process. My playlist were made up of a combination of tracks from this and tracks from Amazon Prime. Gone, or appear to be gone. I’m all ears on how to get these back, the point is why should I have to do this. The App is slow, unintuitive and lacks previous functionality. It’s just not good enough.

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