Contributor I

Question

No Access to my music library, Sonos playlists gone !

Forum|Forum|2 years ago
May 17, 2024
18 replies
549 views

I suspect my problems are relating to the new app, but I am now unable to access my stored music on my networked hard drive. My Sonos playlists have completely disappeared. For someone who has spent hours compiling these playlists and with a vast amount of music available on my hard drive I am feeling totally let down by Sonos. I’ve built my whole music listening experience around the Sonos system and 90 % of it has been taken away for this “upgrade”! The app is not easy to navigate, there is no ability to create a playlist, you cannot add to queue or edit! No access to a local library. I cannot believe this has been rolled out with so many functions that were the mainstay of Sonos being removed. Basically all I am able to do is stream music services only.
Is there any way of going back to the old app or a “work around” to access my own music and restore my playlists?

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N

nik9669a

Senior Virtuoso

Music Library stuff should be back next month:

D

donham

Lyricist III

I have the same problem. Does anyone know how to fix this?

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nik9669a

Senior Virtuoso

You may have access from a pc?

D

donham

Lyricist III

I am logged into Sonos on the pc nik but how would I do this?

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nik9669a

Senior Virtuoso

I am logged into Sonos on the pc nik but how would I do this?

“Select a music source” should offer Music Library as an option.

B

Beech LifeAuthor

Contributor I

Using a PC doesn't work as the app encourages you to update to latest software. 2 of my Sonos products are listed as requiring an update so I can't use these at all because as soon as I select it will automatically update the controller. Under Sonos Favourites on the controller on my iPhone the playlist appear sometimes and then at others not listed at all. We should not be searching for work arounds, Sonos should own up and give us access to the old App until they have ironed out these issues.

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donham

Lyricist III

I fully agree. For many years we have had a system that we have bought and paid for. Now it no longer works.

A

agd3

Lyricist III

Waiting a month to fix the external library feature is unacceptable

T

tim_50

Enthusiast II

My music library is gone as well. Its strange the sonos Arc in my tv room has taken over the system. It replaced My Library as My Sources. That speaker as well has made itself the primary speaker and takes over. Even if i manage to get something playing in just the kitchen, it somehow adds itself and pairs with whatever speaker is playing then takes over the now playing screen and says its the only speaker playing. But then you look in the list of speakers on your system the speaker playing is now unchecked but still playijnf music, the arc in my tv room is checked that its the only device playing but its not. It aways does this. It doesnt matter what speaker you choose, that tv room sonos arc always takes over! So frustrating! Going to research 3rd party sonos apps at this point. Theres nothing that can possibly be this bad

A

agd3

Lyricist III

Thank goodness I haven’t updated on my phone because I still have semi normal functionality. I rolled back the app on my MacBook but still cannot get the library to connect. And it won’t let me do it via the app unless I upgrade (which of course NO WAY)

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