new update

Nothing works anymore after this update, I’ve got two Sonos One speakers and they are dead! What to do, it was working all smoothly yesterday morning. I tried everything, but no luck at all. Please advise or solve this problem (from the Netherlands)

New app is a disaster. After spending $$$$ on Sonos products, currently they are virtual bricks.I do not stream music. All my files reside on a NAS. The “new-updated” app is clueless about “Local Music Files”. SONOS app team fix this… not all your customers Roaming Nomads. I need my music fix. BRING THE OLD APP BACK ASAP, until you folks figure out how to get the “new-updated” app working.

Total disaster. My music services only work intermittently, and once I get music playing I then get a "No products found" error WHILE MUSIC IS PLAYING!!!! So I can't change songs or anything. I want the old app back yesterday or I'll never buy another SONOS product. 

If you have the Android app, then you can uninstall and sideload ver. 16.1 from apk mirror website.  Your risk 😁

really--no way to go back to the prior version?  this is an awful user experience.

Only if you use Android app. 

Kinda glad to hear I'm not the only one. My Gen 3 sub stopped working... figured I'd just reboot my router and I'm good to go... boy was I wrong...

3 hours later of reseting every speaker. Can't find speakers on network.  Can't group speakers. ERROR 1001 and so on. 

I finally have my home theater surround sound system back up and playing. Finally figured out how to get sound out of my turntable using my port.. but it still won't AUTOPLAY like it did in the old app. 

What a mess.. 

I hope this gets addressed because it’s a brutal “update”. I don’t think I’ve ever had an updated app  annoy me this much as it doesn’t appear to have been vetted prior to release and seems to be riddled with flaws.

This update just confuses me completely. I've only got two devices but was wanting to expand with a surround system and some portables for outside. Absolutely not going to happen now. I didn't think anyone could make a worse interface than Yamaha's Music Cast. I was wrong.

Is Sonos management reading all this? You have made a huge mistake with this new app. Reverse it now, before you start losing many loyal customers. I have 2 very extensive Sonos systems and now have virtually no control over them via the mobile app, and no access at all to my music library. It has always been the case that only limited functionality is available via the desktop app so that’s no reasonable alternative for your tech support people to be recommending. What a huge screw-up by a supposedly very reputable company!