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ArboriaSound
Trending Lyricist I
May 10, 2024

New SONOS iOS app (May 2024) is TOTAL RUBBISH!!

  • May 10, 2024
  • 289 replies
  • 13136 views

The New Sonos iOS app is absolutely terrible. If you haven’t upgraded yet please please don’t. There are so many missing features and bugs to boot. It looks like an pre-Alpha version of software rushed to market without being properly tested or checked.
PLEASE PLEASE  PLEASE Sonos bring back the S2 app for download on the App Store. If I could downgrade I would do it in a heartbeat. I’m a long time user and fan of Sonos products but frankly this is a big miss a disaster. This new app is almost unusable. This is Sonos’s Windows Vista moment. 
Please listen to your users Sonos, negative feedback is everywhere now. Please give us back the S2 app whilst this one goes back to the drawing board or perhaps the trash can.  

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    MattyJake
    Enthusiast II
    May 13, 2024

    Mine auto-updated in my phone the other day and destroyed my playlists. The UX on it is pretty crummy. And they got rid of Alarms? I mean, why would anyone need to be able to access alarms from their phone to set them?

    A rollback most certainly won’t bring back my playlists, so thanks for that.

    I used to be an evangelist for this brand. Absolutely no more.

      mjchosen
      Contributor I
      May 13, 2024

      This upgrade is absolutely trash. You have rendered all of my devices unusable. When ill this be fixed? I have been a loyal customer for over for over almost a decade with no “real” challenges BUT this is the worst i have ever had to encounter.

       

      Why were we not warned about this update?

      Who performed the UAT on this update?

      What is going on?

      😡

       

        Henkiev
        Contributor I
        May 13, 2024

        Mine auto-updated in my phone the other day and destroyed my playlists. The UX on it is pretty crummy. And they got rid of Alarms? I mean, why would anyone need to be able to access alarms from their phone to set them?

        A rollback most certainly won’t bring back my playlists, so thanks for that.

        I used to be an evangelist for this brand. Absolutely no more.

        I still have my playlists after the rollback...

        Henkiev
        Contributor I
        May 13, 2024

        This upgrade is absolutely trash. You have rendered all of my devices unusable. When ill this be fixed? I have been a loyal customer for over for over almost a decade with no “real” challenges BUT this is the worst i have ever had to encounter.

         

        Why were we not warned about this update?

        Who performed the UAT on this update?

        What is going on?

        😡

         

        They had their UAT done by someone who had never seen the app before...

          fraolim
          Enthusiast II
          May 14, 2024

          PURE CRAP

            Craig75
            Contributor I
            May 14, 2024

            I cannot believe how bad the new app is.  Really angry as I have invested a lot of money in Sonos.  It is almost unusable.  No way to clear the queue. It’s terrible.  Sort it out Sonos or I’m off to Bose

              Hany
              Contributor I
              May 14, 2024

              After I updated the app on the iPhone it won't find my existing system. Keeps sending me to a never-ending loop of: iPhone settings to allow permissions to join lokal network, and then back to Sonos App that can’t find my system and repeat. Costumer support asked me to do all the routines that I had already done, then send diagnostics, bla bla. Finally checked with somebody else that said it was a bug and a new update would fix it. He didn't know when though. Until then use your iPad and don't worry the Mac version isn't in danger of any updating soon. No roll back so totally useless iPhone app which is my main Sonos controller. I’ve had Sonos products since 2007, had the first and the second physical controllers and then the phone apps. This is just lousy and judging from the comments of people who are got the app to work, it’s really bad. Thanks Sonos!    

                TibiWibs
                Lyricist II
                May 14, 2024

                Mine auto-updated in my phone the other day and destroyed my playlists. The UX on it is pretty crummy. And they got rid of Alarms? I mean, why would anyone need to be able to access alarms from their phone to set them?

                A rollback most certainly won’t bring back my playlists, so thanks for that.

                I used to be an evangelist for this brand. Absolutely no more.

                Good news, rolling back WILL bring back your playlists. Worked for me. 

                  AmorFati
                  Enthusiast I
                  May 14, 2024

                  All of my equipment is totally useless. We must demand answers and join the lawsuit to recover all of our expenses 

                    Briraven
                    Lyricist I
                    May 14, 2024

                    Sonos app designers . Hats off to you. You had the market , you had a great product but by you , yes you , messing around with it just to make it different so to justify your salary you ve actually epically failed . Be proud , not many people in your position with such a huge company could accomplish such a feat . Good luck in your next job . 
                    if anyone in Sonos management team are reading this I have a blind 14 year old dog who could do a better job of app upgrade . To the app designer responsible , I need my lawn cut but you d probably use a spoon to be “ edgy “ 

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