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EWN100
Contributor I
May 13, 2024 7:24 AM UTC
Answered

New SONOS App - very poor - limited Spotify Playlists?

Hi, as many others have also posted about the poor quality, functionality, and poor look and feel of the new App.  Clearly its not popular and has been hurried through, and/or not very well thought out from a ‘real user’ perspective.

SONOS, please supply a rollback option to S2 ASAP!

Also, can any other iOS users confirm that if subscribed to Spotify, then the number of Playlists appear to be limited via the new SONOS App.  I have a couple of hundred playlists in Spotify, these used to show in the S2 app with no issue, the new App only seems to show around 30 Spotify Playlists in my SONOS Playlist library.  Can anybody confirm this is an issue too?

Come on SONOS, please sort this mess out ASAP!!!

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    scot34Answer
    Lyricist III
    May 14, 2024 10:21 PM UTC

    Same problem. Solution: Use the Spotify app to see and play your music on the Sonos platform. Just click the speaker icon/box on the music bar in the Spotify app and select your Sonos network and problem solved. Selected music playing will display on the Sonos app as before when playing.  

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    dirthawker
    Lyricist III
    Jun 9, 2024 8:46 PM UTC

    Is anyone- anyone- from Sonos itself going to comment here ? The Spotify playlist flaw is a massive miss from Sonos. Do they care ? Will they fix it ? Would be courteous to respond …

    The volume control lag and random volume movements is way worse. Affects all music, not just Spotify. If this issue was on Spotify I would be less angry but it is all aspects that suck. Disconnects, unable to locate my system, volume glitch, the list goes on and on.

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      davidb51
      Lyricist I
      Jun 10, 2024 7:57 AM UTC

      Joined this Community to voice my annoyance at the sheer uselessness of Sonos app since it was recently relaunched.

      I had expected an update to be released to fix the bugs - but understand the catastrophically bad UI would take longer to fix.

      As well as the app constantly (Every use!) hanging / loading - the lag switching between devices and even making volume changes means that you’re always being ‘surprised’ by music playing in the wrong room / device and sudden increases in volume.

      Makes me regret investing so much in my Sonos products,

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        meinfinger
        Lyricist III
        Jun 10, 2024 5:57 PM UTC

        I talked with Sonos one hour 45 minutes….said new app will be out in the middle of this month.

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          Jetlag4u
          Lyricist I
          Jun 11, 2024 2:59 PM UTC

          The app is just as bad or not worse than the first one.  It doesn’t load and when it does it’s so slow and bogged down.  With the high price point of Sonos I would expect a quality product all around. I for one am holding off buying another Sonos. Please fix this mess. I forgot to add , it’s not my wifi connection , I have fiber optic 1G

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            meinfinger
            Lyricist III
            Jun 11, 2024 6:44 PM UTC

            Why would tech support want to screen share? I just dont understand Sonos anymore…..

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            Balby
            Lyricist I
            Jun 13, 2024 10:25 PM UTC

            I’ve been on hold for 50 minutes...50 f’ing minutes because the App will not load onto my iPhone 15. So I have no control of the Arc or the SUB except volume..And I have no APP on my phone.  50  minutes and nobody picks up..SONOS is a disaster.

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            rockingnyc
            Trending Lyricist I
            Jun 16, 2024 11:43 AM UTC

            There is no longer any playlist functionality.  Moderator replies said playlist editing would return. That was a month sgo. But that has fallen off the known issues and future action steps list.

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            meinfinger
            Lyricist III
            Jun 16, 2024 1:19 PM UTC

            There again, this is almost criminal, almost intentional, especially the amount of time…..

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              Darknoise
              Lyricist I
              Jun 16, 2024 4:46 PM UTC

              The app is loading very very slow, it is really unworkable. Please do something about it.

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                areeter
                areeter
                Contributor I
                Jun 16, 2024 5:54 PM UTC

                Many of the issues I’ve experienced with the app seem to be related to communication between the app and my WiFi system (ps this even with a very strong signal -42 db).

                Does the new app collect and send more personal data to Sonos than the previous working app? If so, what data?

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                Flyboy
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