New Sonos App Update Sucks Massively

Seriously, it’s about time Sonos started validating new accounts on here as valid users.  

Andrew-s

I am a valid Sonos user and bought many of their products! Am I hurting Sonos’s feelings?

Yeah me too! Long term user and hugely unsatisfied too!

This is the first review I have ever left in my life, but I felt compelled to waste my time signing in to write this: The Sonos app officially sucks again. I wouldn’t have purchased all this new gear if I had know the update would set us back 10 years. How?

Long time user and former tester. Have always been happy (enough) with the app and updates and this one is absolutely awful. Takes forever to open. Doesn’t recognize what’s planting. Long lag to any adjustments. Search is poor. Favorites don’t work. Everything feels clunky, old and unintuitive. Please fix asap! 

I can’t even begin to explain my dislike of this new update. It’s a massive steaming pile. In what universe does any of these changes make sense. I absolutely dread opening this or using it. Just mindboggling this got approved. 

Give us an option to use the old version that is not your inside joke. Seriously.

You know they’re fixing it, right?

How would anyone know if they’re fixing it?  Because they say they are?

Trusting the people who couldn’t be trusted with the functionality of hundreds of thousands of customer-owned devices is something I’m not willing to do at this point.

I’m glad there are people out there that are willing to sit around and twiddle their thumbs, but most of us purchased this gear because we thought the company cared about delivering music, not second-rate cheapo headphones, and a phone app that appears to have been designed by the lowest bidder who then got squeezed to do it for half of that.

And if you think I’m joking, just search for “Sonos Ace case zipper problem”.  A company that buys the lowest quality part for the case they include to protect the product that is, supposedly, going to be the brand’s new flagship item for 2024, just might also buy the lowest quality parts for that particular product itself.

Maybe they’ll issue an apology for the Ace case too. “We at Sonos are deeply sorry that you feel bad about the zipper we included.  We’re sorry that you noticed the zipper was trash.”

The nine app updates since 7th May is a pretty good indicator.


Trusting the people who couldn’t be trusted with the functionality of hundreds of thousands of customer-owned devices is something I’m not willing to do at this point.

What are you going to do then?

I don’t have to have a solution for everyone, to acknowledge that there is a problem and that they’ve broken my trust.  I also don’t need to actively field interference for a company that does not have the customer’s best interest at heart.  This is objectively true, because if they did have the customer’s best interest at their core, they would not have side stepped every best-practice for major software release/update.

Sonos dug this hole.  Sonos could branch and release 16.1 or 16.2 and quell this hullabaloo overnight.  That they don’t, further underscores the idea that they don’t give a rat’s behind about the customer base, only their image. (Which everyone can see is being ruined by the day.)

The emperor has no clothes.  That you refuse to see it, is unfortunate.