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Contributor I
May 17, 2024 12:27 AM UTC

New Sonos App Update Sucks Massively

Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

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143 replies

Trending Lyricist I
Jul 2, 2024 12:31 PM UTC

It feels like the July 1, 2024 update is worse than the June 24, 2024 update on IOS. Speakers dropping off and coming back on to the system, and the entire system spontaneously stopping have all come back with July 1 update whereas that had gone away in the June 24 update. Is anybody else seeing this too? And why does Sono keep adding missing functionality without making sure what is there actually plays music? It’s shocking how bad this system is now.

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Lyricist I
Jul 2, 2024 12:45 PM UTC

Agreed re 1st July update - now experiencing chronic lag on a Play 1 running 1.8.3.7-2.0 firmware. Anyone else the same ? 

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Lyricist III
Jul 2, 2024 3:34 PM UTC

I would like to use a lot of well deserved profanity which would be appropriate considering how Sonos released a new app because it looked prettier but knocked out all music libraries and many other aspects. It is more difficult to use and has no improvements. I guess they do not believe in beta testing. As a musician not able to link to original music apps or play downloaded music it sucks.

I wonder if a class action lawsuit might wake somebody up.

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Lyricist I
Jul 3, 2024 12:08 PM UTC

Please bring back old app, nothing works on the newest app. One minute no problem, then the fun begins.

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jgatie
Jul 3, 2024 12:16 PM UTC

I would like to use a lot of well deserved profanity which would be appropriate considering how Sonos released a new app because it looked prettier but knocked out all music libraries and many other aspects. It is more difficult to use and has no improvements. I guess they do not believe in beta testing. As a musician not able to link to original music apps or play downloaded music it sucks.

I wonder if a class action lawsuit might wake somebody up.

 

You can get your local library back by following these updated steps:

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

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Lyricist I
Jul 4, 2024 1:42 PM UTC

Use of home library now very difficult through the app.  Cannot find search functionality.  Have to go to my computer constantly to find specific songs….

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Lyricist I
Jul 6, 2024 3:14 PM UTC

the new app is absolutely horrible. where can I get the old version?

Using Sonos through my Apple Music (airplay) sucks. With the previous app the music got through to all speakers. Now it’s just one and then I have to go into this terrible new version of the Sonos app and select the other speakers. also there is much more delay…

what a horror show.

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Lyricist III
Jul 9, 2024 3:43 AM UTC

Sonos should be ashamed of releasing this new app. I didn't recall having a worse user experience with any software ever. It's full of glitches, I have to update my system everytime I return home from a few days away. I have to start reboot the app energy day, sometimes 2 or 3 times just to get it to find my system. Sonos makes a great product but this latest app was obviously rushed to market for unknown reasons because the old app was perfectly fine. In addition to a newer Sonos S2 system at my home I have a Gen one play five at work that works on the original Sonos S1 app and it works flawlessly.

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Lyricist I
Jul 16, 2024 8:36 AM UTC

 

This needs sorting. The amount of money spent on Sonos products and yet they're so ignorant to all of its users that are complaining. We're not even getting anyone from Sonos saying they'll look into it. I'm close to ditching it all at this point. I'm sick of seeing no products connected. I've reset and readded everything multiple times. My network is not the problem. It's you Sonos. 

 

SONOS! WE ALL WANT A ROLLBACK!!!

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Lyricist I
Jul 23, 2024 5:43 PM UTC

I cannot believe Sonos would roll out such an atrocity!!!  Long time 10 year user with many Sonos components, but I am ready to toss for a Bose, maybe Sonos would like to go out of business, they are heading that way.  The amount of screw ups are too numerous to list!  Maybe they should go work for CrowdStrike on their update!  Colossal F-UP 

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